Job Description

1. Recruitment and Staffing

Identify staffing needs (sales associates, security, jewellers, polishers, back-office staff). Create and post job descriptions. Screen candidates, conduct interviews, and hire suitable employees. Onboard new hires with training and orientation.

2. Training and Development

Provide product knowledge training (e.g., diamonds, gold purity, certification). Train sales staff in customer service, upselling, and handling luxury clientele. Conduct compliance training (ethics, security protocols, anti-theft measures). Ongoing skill development (e.g., software training, communication skills).

3. Employee Relations and Engagement

Resolve conflicts among staff professionally and confidentially. Encourage a positive work environment to retain skilled employees. Organize team-building activities or incentive programs. Ensure proper grievance redressal mechanisms are in place.

4. Payroll and Compensation

Manage salary processing, bonuses, and incentives. Ensure accuracy in timekeeping and attendance (especially for showroom staff). Handle statutory deductions (PF, ESI, etc., if applicable). Monitor commissions or sales-based incentives.

5. Performance Management

Set and review KPIs (e.g., monthly sales targets). Conduct regular performance appraisals. Provide constructive feedback and improvement plans. Recommend promotions, transfers, or disciplinary actions.

6. Legal and Regulatory Compliance

Ensure compliance with labor laws, minimum wage, shop & establishment act. Maintain proper employee records and contracts. Implement safety and security policies, including background checks. Handle audits related to HR and payroll.

7. Attendance and Leave Management

Monitor employee shifts and attendance (important for showroom operations). Track and manage leave (sick leave, vacation, etc.). Handle substitutions during peak hours or festive seasons.

8. Security and Trust Verification

Vetting employees thoroughly due to the high-value nature of inventory. Monitor ethical conduct, especially in handling jewellery and cash. Work closely with security teams (CCTV, locker access, etc.).

9. Health and Safety

Implement policies related to workplace safety and cleanliness. Ensure employees are trained on emergency procedures (especially for fire or theft). Promote ergonomics for craftsmen or long-standing sales staff.

10. Exit Management

Handle resignations, exit interviews, and full & final settlements. Ensure return of company property (ID cards, uniforms, tools). Document the reason for leaving to improve retention.
Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person