Job Description

:

HR Grievance Handling Manager

Position:

HR Grievance Handling Manager

Company:

G4S Secure Solutions

Location:

Bengaluru, India

Salary:

?45,000 Gross per month

Gender Preference:

Female candidates only



Position Summary



The HR Grievance Handling Manager will be responsible for addressing and resolving grievances raised by guards, supervisors, and security officers regarding payouts, benefits, salary calculations, and leaves. This role requires a thorough understanding of Indian labor laws, salary calculation methodologies, and compliance standards. The candidate will also be responsible for liaising with internal teams, clients, and auditors to ensure transparency and satisfaction while maintaining a calm, professional demeanor under pressure.



Key Responsibilities

Grievance Management:

Act as the first point of contact for guards, supervisors, and security officers to address grievances related to salaries, benefits, leaves, and discrepancies.



Investigate and resolve grievances in a timely and effective manner while maintaining professionalism and empathy.



Maintain detailed records of grievances, their resolution, and any follow-up actions for audit and reporting purposes.



Communicate and clarify company policies, procedures, and decisions to employees to minimize misunderstandings.

Compliance and Legal Knowledge:

Ensure all salary payouts, benefits, and other compensation comply with Indian labor laws, including EPF, ESI, gratuity, bonus, and leave wages.



Stay updated with amendments in labor laws and regulations to ensure compliance in payroll and employee benefits.



Collaborate with the compliance team to ensure adherence to statutory and client-



specific requirements.

Salary and Benefits Expertise:

Verify and cross-check salary calculations, deductions, and benefits against company policies and statutory norms.



Address discrepancies in salary structures and ensure transparent communication with employees.



Assist employees in understanding their salary components, including gross, net, and statutory deductions.

Stakeholder Management:

Handle escalations from employees with a calm and solution-oriented approach.



Confidently participate in meetings with in-house compliance auditors and client representatives to discuss payroll and grievance-related issues.



Work closely with operations, payroll, and compliance teams to resolve systemic issues causing recurring grievances.



Support day-to-day HR functions, documentation & compliance.

Employee Engagement and Reporting:

Foster trust and positive relationships with employees by providing fair, empathetic, and transparent resolutions.



Prepare monthly reports on grievances, resolutions, and trends for management review.



Provide recommendations for process improvements to minimize grievances and enhance employee satisfaction.



Key Requirements

Educational Qualifications:

MBA in HR (Mandatory).



A certification in HR, payroll management, or labor laws will be an added advantage.

Professional Experience:

Minimum of 3-5 years of experience in grievance handling, payroll management, and compliance in a similar role.



Experience in managing grievances of employees on outsourced payroll is highly desirable. Address and resolve employee concerns efficiently.

Technical Skills:

Complete knowledge of salary calculations, including gross, net, deductions, and statutory compliances (EPF, ESI, gratuity, bonus, etc.).



Proficiency in MS Excel, payroll software, and employee management systems.



Familiarity with tools for grievance tracking and resolution.



Basic understanding of payroll processes & hands-on experience with any payroll software.



The candidate should be able to answer questions related to Payroll calculations as per the topics mentioned below:



Compliance & Statutory Knowledge



Detailed explanation of PF, ESIC, and GST compliance in payroll



Latest TDS and income tax computation methodologies



Karnataka-specific labor law compliance nuances



Knowledge of Form 16, 24Q, and 26AS filing processes



Payroll Software & Technology



Experience with SAP HR, Zoho Payroll, and Oracle HCM



Advanced Excel skills for payroll calculations



Expertise in integration of HRMS with payroll systems



Understanding of cloud-based payroll management platforms



Complex Compensation Scenarios



Handling variable pay structures for security personnel



Managing multiple salary components (basic, allowances, incentives)



Calculating overtime, night shift, and hazard pay



Compensation strategies for contractual and permanent workforce



Security Industry-Specific Challenges



Payroll management for multi-location security operations



Handling diverse workforce (guards, supervisors, management)



Compensation strategies for 24x7 operational roles



Vendor payment and contractor management



Statutory Compliance Deep Dive



Professional Tax calculations for Karnataka



Gratuity and PF contribution calculations



Minimum Wage Act compliance for security workforce



ESI and bonus calculations for blue-collar workers



Advanced Technical Skills



Reconciliation techniques between payroll and finance



Data privacy and security in payroll management



Audit trail maintenance



Advanced reporting and MIS generation

Google Sheets:

Comfortable with data entry, reports, and HR tracking.



Problem-Solving Scenarios



Handling salary discrepancies



Managing cross-location payroll complexities



Resolving tax optimization challenges



Addressing workforce compensation inequities

Recommended Assessment Methods:

Case study presentation



Live Excel calculation test



Software simulation



Statutory compliance scenario analysis

Behavioral Competencies:

Strong interpersonal and communication skills to handle challenging conversations with employees.



A calm, composed, and empathetic approach when addressing grievances from irritated or dissatisfied employees.



Confidence and assertiveness to handle discussions with auditors and client representatives.



Problem-solving skills with a solution-oriented mindset.

Employee Engagement:

Assist in creating a positive work environment.

Legal and Compliance Knowledge:

In-depth understanding of Indian labor laws and statutory requirements applicable to



payroll and employee benefits.



Ability to interpret and implement client-specific compliance mandates effectively.

Key Attributes for Success:

Empathy:

Understand and address employee concerns with compassion and fairness.

Professionalism:

Maintain a calm and professional demeanor under pressure.

Detail-Oriented:

Ensure accuracy in salary calculations and compliance adherence.

Adaptability:

Handle diverse stakeholders and resolve grievances effectively.

Confidentiality:

Maintain strict confidentiality regarding sensitive employee information.

Benefits Offered by G4S Secure Solutions:

Professional development opportunities.



Exposure to a dynamic, global work environment.



Comprehensive employee benefits as per company policy.



Opportunity to contribute to a leading organization in the security services industry.



This position offers a challenging yet rewarding opportunity to play a key role in ensuring employee satisfaction and compliance excellence at G4S Secure Solutions. If you are a confident, empathetic, and skilled HR professional, we encourage you to apply.