Job Description

HR Engagement Manager

About coto

coto is an emotional wellness platform offering 24X7 live consultations in Astrology, Tarot, Numerology and Relationship Counselling.
We are a global company with offices in Singapore, Mumbai and Delhi.

About the Role

We are seeking a dynamic and experienced

HR Engagement Manager

to join our team and drive transformational change in employee experience and organizational culture. You will partner closely with leadership, managers, and employees across a large account of 300+ team members to create meaningful engagement initiatives and build a workplace where our experts feel valued, motivated, and committed to growth.

Key Responsibilities

Employee Engagement & Culture Building

Design, implement, and continuously refine comprehensive employee engagement strategies that enhance satisfaction, morale, and retention across all levels Develop innovative programs and interventions to address attrition challenges and create a positive, inclusive workplace culture Conduct regular skip-level meetings, focus groups, and pulse surveys to gather employee feedback and insights Analyze engagement data and attrition trends to identify root causes and develop targeted action plans Partner with cross-functional teams to ensure engagement initiatives align with business objectives

Performance Management & Development

Oversee and optimize the performance appraisal system to drive high performance and continuous improvement Monitor Business Quotient (BQ) progress across teams and provide strategic guidance on Performance Improvement Plans (PIPs) Support managers on handling performance issues, difficult conversations, and employee development Collaborate with the Training & Development team to design interventions that strengthen mid-level leadership competencies

Employee Relations & Support

Act as a point of contact for employee concerns, conducting investigations and mediating conflicts with empathy and fairness Proactively engage with high-risk attrition cases to understand concerns and implement retention strategies Maintain detailed meeting minutes (MOM) and share observations with senior stakeholders regularly Provide guidance to employees and managers on HR policies, procedures, and best practices

Qualifications & Experience

Education:

Master's degree in Human Resources

Experience:

3-4 years of progressive experience in HR with a strong focus on employee engagement, retention, and culture building

Span of Control:

Proven ability to collaborate with and influence large teams (2000+ employees)

Availability:

Flexibility to work in a 24x7 support model as needed

Preferred

Experience in high-attrition environments with demonstrated success in reducing turnover Background in BPO, IT services, or similar large-scale operations

Communication Excellence

Outstanding verbal and written communication skills with the ability to engage diverse audiences Skilled at facilitating difficult conversations and presenting to senior stakeholders and clients

Client & Customer Mindset

Deep understanding of internal customer needs and commitment to delivering exceptional HR service Ability to align HR strategies with business goals and client expectations

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Job Type: Full-time

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person