Job Description

Location:

Thrissur

Salary:

15,000-20,000 /month

Company Overview:

We are looking for a proactive and personable

HR cum Customer Care Executive

to handle both

human resources

functions and

customer communication

.
This role involves managing employee relations, recruitment, and office administration, while also ensuring excellent post-sales support and communication with customers.

:

Key Responsibilities

Human Resource Responsibilities

Assist in recruitment, screening, and onboarding of new employees. Maintain employee records, attendance, and leave management. Coordinate staff training, performance evaluations, and HR documentation. Support payroll processing and handle basic HR queries. Maintain a positive work environment and employee engagement initiatives.

Customer Care Responsibilities

Act as the first point of contact for customer queries and complaints. Handle inbound and outbound calls, emails, and WhatsApp communication. Provide information about ongoing and upcoming projects (villas/flats). Coordinate with the sales and project teams to resolve customer issues promptly. Maintain a customer database and ensure timely follow-ups and updates. Support the CRM and marketing teams in managing client relationships.

Required Skills & Qualifications

Bachelor's degree in

Human Resources / Business Administration / Communications

(or related field). 1-3 years of experience in

HR

and

Customer Service

(real estate experience is a plus). Excellent

communication and interpersonal skills

in English and Malayalam. Strong organizational skills with attention to detail. Proficient in

MS Office

,

Zoho

, or similar tools. Pleasant personality with a customer-focused attitude.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

HR & admin: 1 year (Required)
Language:

English (Preferred)
Work Location: In person