Job Description

The HR cum Admin Manager is responsible for overseeing the daily administrative operations of the clinic while managing the full lifecycle of employees--from recruitment of licensed therapists to payroll. Your goal is to ensure the clinic is staffed with high-quality professionals and operates with 100% efficiency.

1. Human Resources Management

Recruitment:

Sourcing and vetting licensed Physiotherapists, Massage Therapists, and Front Desk staff.

Credentialing:

Ensuring all clinical staff have active licenses, malpractice insurance, and up-to-date certifications (e.g., CPR/BLS).

Performance Tracking:

Implementing KPIs for therapists (e.g., patient retention rates, session completion).

Payroll & Benefits:

Processing monthly salaries, calculating commission-based pay for therapists, and managing leave records.

2. Clinical Administration & Operations

Schedule Management:

Optimizing the therapist rotation to ensure maximum patient coverage without burnout.

Patient Experience:

Handling complex patient complaints or billing disputes that the reception team cannot resolve.

Insurance Coordination:

Overseeing the submission of insurance claims and managing "Rejections/Denials" to ensure steady cash flow.

Facility Management:

Ensuring the clinic meets health and safety standards (sanitization protocols) and coordinating maintenance for physio equipment (ultrasound machines, TENS units, etc.).

3. Financial & Inventory Control

Supply Chain:

Managing inventory for clinical supplies (tapes, oils, needles) and retail products (braces, foam rollers).

Petty Cash:

Managing the daily cash flow and clinic expenses.

Reporting:

Providing weekly reports to the Clinic Director on revenue, patient volume, and staff utilization.
Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Work Location: In person