Job Description

Job Title: HR Business Partner
Location: Mumbai, India
Reporting to: Senior HR Business Partner / HR Director
About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,800+ strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our AI-enabled tools to our collaborative, people-first culture, we give our teams the structure, support, and trust they need to succeed.
If you're looking to grow your HR career in a fast-paced BPO environment where your work genuinely makes a difference, you'll feel right at home at Quantanite.
Position Overview
We are looking for an HR Business Partner to support our operations in Mumbai/Thane. Reporting to the Senior HR Business Partner / HR Director, this role acts as a key point of contact between HR and business stakeholders, ensuring people processes are implemented consistently and effectively.
This is a hands-on HRBP role, focused on employee relations, performance management, and day-to-day HR support, while also contributing to broader people initiatives. You will work closely with managers to support engagement, compliance, and talent outcomes within a dynamic BPO environment.
Key Responsibilities
Core HR Business Partnering

• Support business leaders by aligning HR practices with operational needs
• Act as a trusted HR point of contact for managers and employees
• Provide guidance on HR policies, procedures, and best practices

Employee Relations & Performance

• Handle employee relations matters professionally and confidentially
• Support performance management processes, including coaching and corrective action
• Contribute to building a positive, inclusive, and compliant work environment

Talent & Workforce Support

• Support talent management activities, including onboarding, development, and retention
• Assist with change initiatives and people-related projects as the business evolves
• Develop a solid understanding of the business to better support workforce needs

HR Data & Continuous Improvement

• Use HR data and reporting to identify trends and support informed decision-making
• Contribute to continuous improvement of HR processes and employee experience

Qualifications
Essential

• Completed secondary schooling
• Bachelor's degree in Psychology, Sociology, or Human Resources
• Minimum of 5 years' HR experience, including at least 2 years in a Business Partner role
• Working knowledge of performance management, HR best practices, and labour legislation
• Strong communication skills with the ability to work effectively with multiple stakeholders

Core Attributes

• Practical, solution-oriented approach to HR
• Strong organisational and interpersonal skills
• Adaptable, resilient, and comfortable in a fast-paced environment
• Results-focused with a collaborative mindset

What We Offer

• Work Model: Onsite role based in Thane / Mumbai
• Development: Exposure to business partnering, mentorship, and growth opportunities
• Culture: Collaborative, inclusive, and people-first
• Opportunity: A chance to build a strong HR foundation within a growing global organisation

Quantanite is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required