Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc\xe2\x80\x99s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

• Responsible for delivering HR advice to employees and managers; supporting line managers with HR related cases
• Be accountable, holding yourself and others to the highest standards of performance, and our core values.
• Using data, provide great culture and people insights to help drive actions that deliver demonstrable value to the business.
• Develop a deep understanding of assigned business areas and their key people.
• Know your numbers: ensure regular value-add dialogue on people metrics at LT meetings; use data to provide people and culture insights to enable better decision making.
• Set & deliver people plan with business leader/s aligned to the goals and strategy of the business area.
• Design, lead and deliver agreed changes to operating models ensuring alignment to our OD Principles (i.e. spans and layers, clear accountability, customer centricity, etc) and location strategies.
• Ensure effective change management best practices are applied to all restructures.
• Identify and review current talent.
• Develop and deliver appropriate interventions to retain Talent/fill critical gaps.
• Succession planning
• Ensure that our D&I objectives are clearly considered and integrated into all people activities.
• Ensure the safeguarding and well-being of colleagues: be approachable; identify and risk assess safeguarding and/or well-being issues; support any colleague who raises a concern to ensure it is managed appropriately; call out and/or escalate inappropriate behaviour.
• Develop, lead and deliver appropriate people interventions.
• Take personal responsibility to deliver a significant strengthening of controls, governance, risk awareness and risk-based decisions.
• Manage Employee Relations Risk with aligned business area and across the business where appropriate.
• Champion the use of WorkDay and self service, both for self and others and collaborate across HR function to drive delivery and service improvement for customers.
• Provide seamless end to end resolution of HR queries to managers and employees. Queries may include but not limited to: Exit/Redundancy management, Policy guidance, absence management, leave, retirement, benefits advice, ER case handling.
• Support managers with organisational management, related to organisational changes and resourcing (concerted action with Functional HRBPs where appropriate)
• Support managers with local and global policy queries
• Apply policies to specific business situations, including determining exceptions

Responsible for delivering great employee experience through pro-actively addressing employee and manager needs

• Provide coaching and feedback to managers, equipping managers to deal with HR related matters in a correct and compliant way

Knowledge, Skills, Experience & Education Qualification

• Confidence & excellent communication
• Interpersonal relationships and stakeholder management
• Ability to build strategic partnerships with internal and external stake holders
• Team work and collaborative approach
• Resilience and adaptivity
• Strong skills on data analysis, documentation and presentation
• Challenge, be courageous, influence others, be collaborative

Experience:

• 12-14 years of experience working within GCC/captives/IT & ITes industry
• Should have knowledge of the principles and practices of HR & an understanding of employment Laws / HR practices
• Proven ability to be a trusted adviser to the business leaders and managers within aligned business. Build trust and personal credibility with leadership team and within HR
• Demonstrable experience of senior stakeholder management
• Experience in business partnering role with global organisation
• Understanding of the wider HR process like: talent management/OD, ER, HR advisory, engagement etc
• Ability to adapt quickly to changing priorities and market dynamics and show resilience in a fast paced and complex environment

Education Qualification:

• Graduate in any discipline.
• Masters in Human Resources

We live by four behaviours at M&G Global Services and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

M&G