Job Description

Human Resources Business Partner (US Shifts)

- We are looking for a well-qualified, goal-oriented, and analytical HR Business partner, to work closely with the senior managers of the company to ensure alignment of business objectives with employees.

- The right candidate should have superior people management and presentation skills while also looking to work in a dynamic environment.

- He / She should be able to come up with new ideas and bring about solutions, all the while considering budget allocations.

- Therefore, it is extremely necessary for the ideal candidate to have experience in HR practices and employee communications.

- In short, the HR Business Partner will be the designated employee champion and change agent - working towards creating a superior 'Employee Experience' and focus on creating 'WOW Factor' through the employee life cycle.

Qualification : Any graduate or postgraduate in Business Management (with specialization in HR) and HR Business Partner experience of minimum 3 to 5 years - in leading BPO / KPO organizations with Customer Service (Voice & Non-Voice)

Roles and Responsibilities :

- Consult with senior management and provide daily HR guidance

- Create, update & interpret HR policies

- Suggest new HR strategies

- Hands on experience of working with HRIS (Darwin Box, Workday, SuccessFactors or so)

- Ability to design and implement strategies for building and driving 'Company Cultural Values'

- Ability to drive exceptional 'Employee Experience' with the focus on creating 'WOW Factor' at every stage of 'Employee Life Cycle'

- Hands on experience in creating effective touch points throughout 'Employee Life Cycle'

- Improve employee relations and proactively address grievances

- Identify training needs across the organization

- Coordinate between employees and management to improve work relations, build morale, increase productivity, which will all, in turn, encourage retention

- Keep abreast of the current HR trends, be digitally savvy

- Be the Voice & Face of HR & Leadership Team - in front of employees & related stakeholders

- Identification of Early Warning Indicators and working towards proactively addressing the concerns / queries.

- Ability to create Attrition reports and drive effective Retention strategies

- Focus on creating a 'Holistic Environment' - where employee' can 'Learn, Earn & Grow'.

- Create a Vibrant & Fun filled work environment - Fun Activities, Hobby Clubs, Sports, Team outings

- Designing and running an effective 'Rewards & Recognition' program.

- Assessing, identifying, and designing interventions for Employee Health, Safety & Wellbeing

- Create, drive and act upon feedback through 'Employee Pulse Survey' - Employee Satisfaction

- Work towards creating, earning, and retaining - 'Great Place to Work'

- Work with HR Operations team at different stages of employee life cycle

- Be an effective 'Change Agent'

- Work with L&OD and Business Teams towards driving Goal setting & Performance Evaluation process

- Work with L&OD and business Teams for identification of training needs, designing relevant learning interventions, and driving the learnings agenda for enriching skills & competencies

- Create partnership and synergy amongst various business & corporate teams w.r.t driving business results through people interventions

- Work on identification of Hi-Performance and Hi-Potential candidates

- Work on creating Succession Planning for key positions

- Awareness and certification on POSH (Prevention of Sexual Harassment at Workplace)

- Writing 'White Papers' for innovative HR Practices and filling for Awards in prestigious HR Forums like 'World HRD Congress, SHRM, NHRD, IMA' etc.

Skills Required :

- Proven work experience as an HR business partner

- Ability to create culture of 'Lead by Example, Walk the Talk'

- Excellent people management skills

- Analytical and goal oriented

- Demonstrable experience with HR metrics

- Thorough understanding of HR Interventions in complete employee life cycle

- Full understanding of all HR functions and best practices

- Leadership skills and succession planning

- Familiarity with HR policies and relevant labor laws

- Effective communication skills (written & verbal)

- Active Listening, driving 1-on-1 discussions, gaining 'TRUST'

- Empathy, Emotional Intelligence, Collaborative Partnership

- Creative ways of driving Employee Referral program

- Ability to create candidate pipeline - based on business projections

- Ability to work under pressure and multitask

- Hands on with Ms. Office suite (Word, Excel, Power Point)

- Ability to create, nurture and drive relationship with stakeholders

- Ability to create reports and dashboard

- Strategic thinking, Analytical bend of mind, Collaborative Partnership

- Solves moderately complex problems on own

- Works with team to solve complex problems