Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Essential Functions

Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2. Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues. Performs accurate filing and execution of transactions for general HR data processing in support of HR functions. Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested. Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.

Supervision Received

Normally receives detailed instructions on all work.

Business Relationships

Contacts are primarily with immediate supervisor, and other

Job Complexity

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Knowledge, Skills and Abilities:

Proficiency in Microsoft Office programs

Good organizational and time management skills

Ability to coordinate multiple tasks while still delivering high quality results

Good written and oral communications skills

Ability to interact effectively with all levels of the organization and outside vendors

Basic understanding of Human Resources programs and practices

Positive attitude and ability to work well with others

Ability to handle confidential information appropriately

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).