Job Description

Key Responsibilities

1. Operational Leadership

Supervise, assign, and inspect daily work of housekeeping attendants. Ensure guest rooms, corridors, public areas, and back-of-house spaces meet brand cleanliness and appearance standards. Monitor room readiness and communicate status to Front Office. Conduct periodic inspections and take corrective action where needed.

2. Team Support & Supervision

Coach, train, and develop housekeeping attendants on procedures and service standards. Provide clear directions and daily task assignments during briefings. Support team performance, address attendance and conduct issues professionally. Lead by example in guest interaction, cleanliness, and safety protocols.

3. Quality & Standards

Maintain consistent delivery of Express Housekeeping standards -- clean, simple, and efficient. Ensure proper use of cleaning supplies, tools, and equipment. Report maintenance issues promptly to Engineering. Uphold hotel brand standards regarding room appearance, amenities placement, linen presentation, and lost & found procedures.

4. Guest Service

Respond promptly and courteously to guest requests and complaints. Ensure special requests (late check-outs, extra amenities, deep cleans) are actioned accurately. Promote a warm and helpful environment with attention to guest comfort.

5. Health, Safety & Compliance

Enforce proper handling and storage of chemicals and cleaning supplies. Ensure team adheres to safety and security policies (e.g., locked carts, guest privacy). Participate in emergency response and evacuation procedures as required. Maintain housekeeping carts, storage area organization, and inventory control.

6. Administrative Duties

Record daily cleaning activities, lost & found items, and report unusual incidents. Assist in inventory management of linen, amenities, and housekeeping supplies. Support scheduling and staffing adjustments in coordination with the Executive Housekeeper.

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