Job Description

Job Category: Hotel-Housekeeping
: Key Responsibilities 1. Operational Leadership

• Supervise, assign, and inspect daily work of housekeeping attendants.
• Ensure guest rooms, corridors, public areas, and back-of-house spaces meet brand cleanliness and appearance standards.
• Monitor room readiness and communicate status to Front Office.
• Conduct periodic inspections and take corrective action where needed.

2. Team Support & Supervision

• Coach, train, and develop housekeeping attendants on procedures and service standards.
• Provide clear directions and daily task assignments during briefings.
• Support team performance, address attendance and conduct issues professionally.
• Lead by example in guest interaction, cleanliness, and safety protocols.

3. Quality & Standards

• Maintain consistent delivery of Express Housekeeping standards - clean, simple, and efficient.
• Ensure proper use of cleaning supplies, tools, and equipment.
• Report maintenance issues promptly to Engineering.
• Uphold hotel brand standards regarding room appearance, amenities placement, linen presentation, and lost & found procedures.

4. Guest Service

• Respond promptly and courteously to guest requests and complaints.
• Ensure special requests (late check-outs, extra amenities, deep cleans) are actioned accurately.
• Promote a warm and helpful environment with attention to guest comfort.

5. Health, Safety & Compliance

• Enforce proper handling and storage of chemicals and cleaning supplies.
• Ensure team adheres to safety and security policies (e.g., locked carts, guest privacy).
• Participate in emergency response and evacuation procedures as required.
• Maintain housekeeping carts, storage area organization, and inventory control.

6. Administrative Duties

• Record daily cleaning activities, lost & found items, and report unusual incidents.
• Assist in inventory management of linen, amenities, and housekeeping supplies.
• Support scheduling and staffing adjustments in coordination with the Executive Housekeeper.

Skills Required