Job Description

Key Responsibilities

Guest Service

Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards.



Inspect rooms and public areas after cleaning, ensuring readiness for guest use.



Handle guest requests and complaints professionally, escalating where necessary.



Ensure lost & found procedures are followed properly.

Operational Duties

Assign daily work schedules to room attendants and housekeeping associates.



Supervise cleaning of rooms, corridors, pantries, and public areas.



Train, coach, and support team members in cleaning techniques and brand standards.



Monitor housekeeping supplies, amenities, and linen usage.



Ensure housekeeping trolleys and pantries are neat, well-stocked, and secured.



Report maintenance issues promptly and follow up until resolved.

Team & Leadership

Lead by example, setting high standards of service and cleanliness.



Conduct on-the-job training for new staff members.



Motivate the team to deliver consistent, quality service.



Support the Executive Housekeeper in daily briefings, team communication, and performance feedback.

Compliance & Safety

Ensure all cleaning procedures follow IHG Way of Clean and hotel SOPs.



Adhere to health, hygiene, safety, and security standards.



Monitor use of chemicals and equipment safely and responsibly.

Job Requirements

Education:

High School / Diploma in Hotel Management preferred.

Experience:

Minimum 1-2 years of housekeeping experience in hotels; prior supervisory experience is an advantage.

Skills & Competencies:

Strong attention to detail



Leadership and team management skills



Basic English communication (spoken & written)



Ability to work under pressure and meet deadlines



Problem-solving and guest service orientation

Key Competencies (IHG Standards)

Guest Love Put the guest at the heart of everything



Do the Right Thing Ensure brand and safety standards are always followed



Show We Care Support and develop team members



Aim Higher Strive for continuous improvement in service



Celebrate Difference Foster teamwork in a diverse workforce

Work Environment

Dynamic, guest-focused environment



Shift-based role; requires availability on weekends and holidays


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