Job Description

Description of Duties:

1.

Supervision and Leadership

Directly supervise housekeeping staff, providing guidance and support

Conduct regular meetings and training sessions to ensure staff awareness of cleanliness standards and procedures.

Define SOPs for Housekeeping department and related processes

Conduct a morning briefing with housekeeping staff to discuss the day's priorities, room assignments, and any special instructions, also resolve any challenges or any area of concern.

Conduct an end-of-day briefing with housekeeping staff to review the day's achievements, address any challenges, and prepare for the next day.

Review occupancy rates, guest arrivals, and special requests.

2.

Room Inspection and Quality Control

Inspect guest rooms and public areas to ensure they meet established cleanliness and maintenance standards.

Inspect and ensure the cleanliness of common areas, such as lobbies, hallways, and public restrooms.

Audit staff room and ensure upkeep of staff room is maintained by staffs to meet cleanliness and maintenance standards.

Address any deficiencies or issues promptly and communicate with staff to maintain consistent quality.

Immediately escalate and get end to end coordinated for end to end maintenance related issues.

3.

Scheduling and staff allocation

Develop and manage housekeeping schedules to ensure adequate coverage.

Allocate staff effectively based on room occupancy and other factors.

Ensure a balanced workload among team members.

Ensure proper shift allocation and leave management of the team.

Resolve queries of team members to ensure high working morale of team members

4.

Inventory Management

Manage, maintain, monitor and check housekeeping supplies and equipment to ensure an adequate inventory.

Coordinate with the procurement team to ensure timely replenishment of cleaning supplies.

Place orders for cleaning supplies or amenities as needed.

Check and verify items received from suppliers and get the same stored in the stores.

5.

Guest Interaction

Respond to any guest requests & inquiries or concerns related to housekeeping

Ensure that guest preferences and special requests are communicated to the housekeeping team.

Collaborate with the front desk and other departments to ensure seamless guest experiences and to ensure smooth check-in and check-out processes.

6.

Reporting and Documentation

Maintain accurate records of room status, housekeeping activities, and staff performance.

Prepare regular reports for management on housekeeping metrics and performance.

Prepare monthly consumption & stock movement reports with opening, closing and grant report for housekeeping related items

7.

Budget monitoring

Review daily expenses and ensure they align with the budget.

Identify cost-saving opportunities without compromising service quality.

Ensure cost controls and share regular MIS.

8.

Exigencies and Problem resolution

Develop and implement emergency response protocols to handle unforeseen events.

Coordinate with relevant departments to ensure a quick and effective response to emergencies.

Address and resolve any housekeeping issues promptly.

Implement corrective actions to prevent reoccurrence.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Food provided Leave encashment
Work Location: In person