Job Description

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, orderliness, and attractive conditions of the property. This role involves supervising housekeeping staff, managing schedules, conducting inspections, and ensuring adherence to hygiene and safety standards.

Key Responsibilities:

Supervise and coordinate the work of housekeeping staff to ensure standards of cleanliness and hygiene are met. Inspect rooms, public areas, and back-of-house areas regularly to ensure cleanliness and quality standards. Train new housekeeping staff and provide ongoing training to existing team members. Assign duties to housekeeping staff and schedule shifts effectively. Handle guest complaints and special requests professionally and promptly. Maintain inventory of cleaning supplies, linens, and equipment; place orders as necessary. Ensure compliance with safety and sanitation policies in all housekeeping areas. Report maintenance issues or damages to the appropriate department. Maintain records of staff attendance, performance, and room status updates. Conduct regular team meetings and contribute to performance evaluations.

Requirements:

High school diploma or equivalent (additional certification is a plus). Proven experience as a Housekeeping Supervisor or similar role. Strong knowledge of cleaning products, procedures, and hygiene regulations. Excellent organizational and time-management skills. Ability to manage a team and resolve conflicts effectively. Strong attention to detail and a commitment to excellence. Good communication and interpersonal skills. Basic computer skills (for reporting and scheduling).
Job Type: Full-time