Job Description

Key Responsibilities & Duties

1. Supervision & Team Management:

Assign daily tasks and room sections to Room Attendants and House Persons. Conduct pre-shift briefings to communicate priorities, VIP arrivals, special requests, and hotel updates. Train new hires on standard operating procedures (SOPs), safety protocols, and the use of cleaning equipment/chemicals. Monitor staff performance, provide constructive feedback, and support their professional development. Maintain high team morale and a positive work environment.

2. Quality Assurance & Inspection:

Conduct detailed, systematic inspections of all cleaned guest rooms (check-out, stayover, and VIP) to ensure they meet the hotel's defined standards. Inspect public areas (lobby, corridors, restaurants, restrooms, pool area) for cleanliness and presentation. Ensure all lost and found items are logged and handled according to procedure. Report any maintenance defects (e.g., plumbing, electrical, furniture damage) to the Engineering department promptly via the work order system.

3. Guest Service & Communication:

Respond promptly and courteously to guest requests and concerns related to housekeeping. Coordinate with the Front Office for early check-ins, late check-outs, and room status updates. Handle guest complaints professionally, seeking swift resolution and escalating when necessary. Ensure special guest requests (extra pillows, baby cribs, etc.) are fulfilled accurately and timely.

4. Inventory & Supply Management:

Manage and control linen and uniform stock, ensuring proper par levels are maintained. Monitor and requisition cleaning supplies, guestroom amenities, and minibar items as per consumption. Ensure proper storage and secure handling of all housekeeping supplies and equipment. Control costs by minimizing waste and preventing misuse of supplies.

5. Administrative & Safety Duties:

Maintain accurate records: room status reports, inspection reports, lost & found logs, and attendance. Ensure all housekeeping trolleys, closets, and back-of-house areas are clean, organized, and secure. Strictly enforce all health, safety, and sanitation standards (including COVID-19 protocols if applicable). Ensure team compliance with hotel policies regarding key control, security, and confidentiality.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

Food provided Health insurance
Work Location: In person