Attend shift briefings and understand room status, arrivals, departures, and VIPs.
Ensure proper grooming, uniform, and front desk readiness.
Check system updates, reservation details, and special guest requests.
B. Guest Check-In & Check-Out
Welcome guests warmly and verify booking details.
Complete check-in procedures including ID verification and registration.
Provide room information, hotel facilities details, and house rules.
Handle check-out procedures, billing, and feedback collection efficiently.
C. Reservations & Room Management
Handle walk-in, phone, email, and online reservations.
Update room status accurately in the Property Management System (PMS).
Coordinate room allocation based on guest preferences and availability.
Manage early check-ins, late check-outs, and upgrades as per policy.
D. Guest Services & Support
Handle guest inquiries, requests, and complaints professionally.
Coordinate with housekeeping, maintenance, and F&B for guest requirements.
Assist guests with local information, transport, and sightseeing details.
Ensure timely resolution of guest issues and service recovery.
E. Cashiering & Billing
Handle cash, card, and online payments accurately.
Prepare and verify guest bills, folios, and receipts.
Ensure proper posting of room charges and additional services.
Follow hotel financial policies and audit procedures.
F. Coordination & Communication
Maintain clear communication with Housekeeping regarding room readiness.
Coordinate with Bell Desk, Valet, and Security for guest movement.
Handover shift details clearly to the next shift associate.
Report incidents, complaints, or irregularities to the Duty Manager.
G. Records & Documentation
Maintain guest records, registration cards, and logbooks accurately.
Update daily arrival, departure, and occupancy reports.
Maintain confidentiality of guest information at all times.
H. Safety, Security & Compliance
Follow hotel safety and emergency procedures.
Ensure compliance with local laws, police verification, and documentation norms.
Assist in emergency situations calmly and professionally.
Job Type: Full-time
Pay: ?17,000.00 - ?28,814.65 per month
Work Location: In person
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