Job Description

Housekeeping Supervisor -- The Quorum Hotel (Mysuru)

Department:

Housekeeping

Reports to:

Executive Housekeeper / Operations Manager (as applicable)

Team Led:

Room Attendants, Housemen, Public Area Attendants, Laundry (coordination)

Role Summary

Ensure immaculate rooms and public areas, efficient shift operations, and swift guest service. Lead a small team on the floor, uphold hygiene & safety standards, and control inventories to meet The Quorum Hotel's quality benchmarks.

Key ResponsibilitiesOperations & Guest Service

Conduct room/public-area inspections; release rooms on PMS once standards are met. Monitor room status (VD/VC/O/OOS/OOO), turn-down, VIP set-ups, and special amenities. Handle guest requests/complaints promptly; close tasks on the HK/PMS system. Manage Lost & Found as per SOP (logging, storage, handover).
People & Training

Allocate sections/boards, brief/debrief the team; maintain duty rosters and attendance. Onboard and train associates on SOPs, chemical safety, equipment usage, and grooming. Coach for productivity (rooms per RA) while maintaining quality.
Quality, Safety & Compliance

Maintain cleaning SOPs, deep-cleaning calendars, spring-clean schedules, and PA audits. Enforce chemical handling (MSDS), PPE usage, fire safety, and hygiene protocols. Coordinate pest-control, linen quality checks, and preventive maintenance with Engineering.
Inventory & Cost Control

Control and record daily issue/consumption of linen, supplies, and chemicals. Track par levels (linen & guest supplies); raise indents and verify GRNs with Stores. Support monthly stock-takes; minimize variances and reduce CPOR.
Administration & Coordination

Maintain checklists, inspection scores, logbooks, and breakout-area hygiene. Liaise with Front Office on room priorities, early arrivals, and late checkouts. Prepare daily reports (inspections, OOO/OOS, deep-clean progress, L&F register).
Eligibility & Skills

Diploma/Certificate in Hotel Management preferred; 2-4 years in Housekeeping with at least 1 year as Supervisor/Team Leader (flexible for strong candidates). Strong knowledge of room/public-area standards, chemicals, and machinery (vacuum, scrubber, extractor). Working knowledge of a PMS/Task app (e.g., Opera/Fidelio/HotSOS) and MS Excel for reports. Eye for detail, people handling, and calm guest interaction. Languages: English essential; Kannada/Hindi an advantage.
Key Performance Indicators (KPIs)

Room Readiness by standard check-in time (%). Inspection Score (average % for rooms & PA). Guest Request TAT (avg. minutes) & complaint closures. Productivity (rooms cleaned per RA per shift) with quality. CPOR for HK supplies & linen; monthly inventory variance. Deep-clean & spring-clean schedule adherence (%). L&F compliance (100% logged & closed as per SOP).
Work Conditions

Rotational shifts, weekends/holidays as per roster. Standing/physical work with equipment; PPE provided. Uniform & grooming standards as per The Quorum Hotel policy.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person