detailed list of duties & responsibilities of a Housekeeping Supervisor in a Resort
setting:
1. Guest Room & Public Area Management
Inspect guest rooms, suites, and public areas to ensure cleanliness and presentation meet resort standards.
Supervise daily cleaning schedules for rooms, corridors, lobbies, restaurants, spa, pool areas, and other resort facilities.
Ensure amenities, linen, and toiletries are replenished as per standards.
2. Staff Supervision & Training
Allocate daily tasks and schedules to room attendants and housekeeping staff.
Monitor staff performance and provide feedback or retraining when required.
Train new employees on cleaning techniques, equipment usage, safety procedures, and guest interaction.
3. Inventory & Supplies Control
Maintain stock of cleaning supplies, guest amenities, linen, and uniforms.
Raise requisitions for replenishment and control wastage.
Ensure equipment like vacuum cleaners, laundry machines, and housekeeping carts are in working order.
4. Quality & Safety Standards
Implement and maintain hygiene and sanitation standards across the property.
Ensure compliance with resort SOPs, safety, and hygiene guidelines (HACCP/FSSAI if food contact areas).
Report maintenance issues (plumbing, electrical, furniture, AC, etc.) to the engineering department.
5. Guest Service & Satisfaction
Handle special guest requests like extra pillows, laundry service, or turndown service.
Respond quickly to guest complaints related to cleanliness or housekeeping.
Coordinate with front office for room readiness, VIP guest requirements, and occupancy updates.
6. Coordination with Other Departments
Work closely with front office to update room status (vacant, occupied, under maintenance, etc.).
Coordinate with laundry, maintenance, and F&B for smooth operations.
Assist banquet/events team with housekeeping support during weddings, conferences, and functions.
7. Reporting & Documentation
Prepare daily housekeeping reports (room inspection, staff attendance, and supply usage).
Maintain lost and found records and ensure proper handling.
Submit maintenance reports for damaged items or repairs required.
8. Leadership & Team Management
Motivate and lead housekeeping staff to maintain high morale.
Handle grievances and ensure discipline within the department.
Conduct regular briefings and staff meetings.
Job Types: Full-time, Permanent, Fresher
Pay: From ?15,000.00 per month
Benefits:
Flexible schedule
Food provided
Leave encashment
Provident Fund
Experience: