Job Description

Job Summary

A Housekeeping Supervisor in a hotel is responsible for overseeing the cleanliness, maintenance, and overall presentation of guest rooms and public areas. This role involves supervising housekeeping staff, ensuring compliance with hotel standards, and maintaining a high level of guest satisfaction through attention to detail and efficiency.

Key Responsibilities

Supervision & Staff Management:

Assign daily cleaning duties and inspect rooms, corridors, and common areas for cleanliness. Train, motivate, and monitor housekeeping staff to maintain high service standards. Conduct daily briefings to communicate tasks, special requests, and hotel policies. Ensure staff adhere to safety procedures and hygiene standards.

Quality Control & Inspection:

Conduct regular inspections of guest rooms and public areas to ensure cleanliness and order. Check that housekeeping staff follow proper cleaning procedures and use appropriate supplies. Address and resolve any cleanliness or maintenance issues immediately. Ensure lost and found items are properly documented and stored.

Guest Service & Satisfaction:

Respond to guest requests promptly, such as additional amenities, extra towels, or room preferences. Handle guest complaints related to housekeeping services and take corrective action. Coordinate with front desk and maintenance teams to ensure guest satisfaction.

Inventory & Supplies Management:

Monitor stock levels of cleaning supplies, linens, and guest amenities. Place orders for housekeeping materials and control inventory to avoid wastage. Ensure proper storage and labeling of chemicals and cleaning products.

Health, Safety & Compliance:

Ensure compliance with hotel hygiene and sanitation regulations. Enforce proper handling of cleaning equipment and chemical safety procedures. Report any maintenance or repair needs to the engineering department.

Qualifications & SkillsEducation & Experience:

Diploma or degree in Hospitality Management or a related field preferred. 2+ years of experience in housekeeping, with at least 1 year in a supervisory role. Experience in a hotel or resort environment is highly desirable.

Key Skills:

Strong leadership and team management abilities. Excellent attention to detail and organizational skills. Ability to handle multiple tasks and work under pressure. Good communication and problem-solving skills. Knowledge of housekeeping equipment, chemicals, and cleaning techniques
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Food provided
Work Location: In person