Job Description

Job Category: Hotel-Housekeeping
:
Duties and responsibilities

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure consistency within the department
• Assist Floor & public area supervisors for completing their task on time.
• Ensure you have complete knowledge of room types, layouts and facilities
• Complete stock takes as required

• Coordinate with supervisors for effective housekeeping operations
• Conducts briefings to ensure hotel activities and operational requirements are known to the employees.

aCCOUNTABILITY
Number of employees supervised -
Direct: Housekeeping Team Leader, Linen Room Supervisor, and Housekeeping Desk Coordinator.
Indirect: N.A.
Annual Operating Profit/Payroll Budget -
Department Budget
Key Metrics -

• Department Budget
• Guest Satisfaction Survey / Heartbeat.
• Employee Satisfaction Survey.

Qualifications and requirements
Required Skills -

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Problem solving, motivating, organizational and training abilities
• Strong Leadership skills in managing teams

Qualifications -

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience - Minimum 5 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team:
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn? family.

Skills Required