is responsible for maintaining the highest standards of cleanliness, hygiene, and aesthetics across all guest rooms, public areas, and back-of-house facilities. The role demands a hands-on leader who ensures smooth operations, well-trained staff, and a spotless guest experience.
Key Responsibilities1. Operations Management
Supervise daily housekeeping operations including guest rooms, public areas, and laundry.
Prepare
room cleaning schedules
and assign tasks to supervisors and room attendants.
Conduct daily inspection of rooms and public areas to ensure cleanliness and maintenance standards are met.
Coordinate closely with
Front Office
regarding room status, VIP arrivals, and quick turnarounds.
Oversee cleaning and upkeep of
banquet halls, restaurant, staff areas, and back office spaces
.
Ensure
linen, guest supplies, and cleaning materials
are stocked and replenished efficiently.
Implement
SOPs (Standard Operating Procedures)
for cleaning, laundry, pest control, and waste segregation.
2. Team Leadership
Lead, train, and motivate the housekeeping team to maintain service quality and discipline.
Conduct
on-the-job training
on cleaning techniques, guest interaction, and safety standards.
Prepare
duty rosters
and ensure proper manpower allocation across shifts.
Monitor staff grooming, attendance, and performance; take corrective action where needed.
3. Inventory & Cost Control
Manage linen and uniform inventory with monthly stock audits and consumption tracking.
Raise indents for supplies and maintain coordination with
Stores and Purchase Department
.
Control wastage of consumables and cleaning materials through proper training and checks.
Ensure efficient vendor management for laundry, pest control, and outsourced cleaning services.
4. Guest Service & Quality Control
Respond promptly to guest complaints or requests related to housekeeping.
Conduct post-cleaning inspections and random spot checks for quality assurance.
Maintain guest satisfaction scores by ensuring consistently high standards.
5. Safety & Compliance
Enforce safety procedures for chemical handling, machine use, and waste disposal.
Ensure compliance with hotel hygiene audits and brand or franchise standards (if applicable).
Maintain updated records for fire drills, chemical inventory, and maintenance requests.
Skills & Requirements
Diploma or Degree in
Hotel Management
or related field.
Minimum
5-8 years' experience
in housekeeping, with at least
2-3 years in a supervisory or managerial role
.
Strong leadership, training, and organizational skills.
Eye for detail and commitment to cleanliness and presentation.
Working knowledge of
housekeeping software, inventory systems, and MS Excel
.
Good communication and coordination with other departments (Front Office, Engineering, F&B).