Job Description

Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

\xc2\xa7 Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily

\xc2\xa7 Supervises the completion of short notice requests for rooms

\xc2\xa7 Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed

\xc2\xa7 Inspects all check-out/stay over rooms for adherence of Brand\xe2\x80\x99s standards

\xc2\xa7 Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

\xc2\xa7 Prioritises special cleaning requests (VIP rooms, check-in)

\xc2\xa7 Ensures security of keys and pagers

\xc2\xa7 Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Checks floor linen closets daily for cleanliness, adequate supplies and linen.

\xc2\xa7 Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day

\xc2\xa7 Assures proper handling of lost and found articles

\xc2\xa7 Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.

\xc2\xa7 Orients employees to the department and hotel and provides on-the-job training on job responsibilities

\xc2\xa7 Prioritises and assigns work

\xc2\xa7 Provides feedback to the employee and Department Manager on the employee\xe2\x80\x99s performance of job responsibilities

Ensures that linen closets are maintained as appropriate

\xc2\xa7 Verifies that trolleys are stored properly and closets are locked

\xc2\xa7 Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures

\xc2\xa7 Attends work on time as scheduled

\xc2\xa7 Follows safety and security rules and procedures

\xc2\xa7 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

\xc2\xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

\xc2\xa7 At all times projects a favourable image of the Hotel to the public.

Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

\xc2\xa7 Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily

\xc2\xa7 Supervises the completion of short notice requests for rooms

\xc2\xa7 Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed

\xc2\xa7 Inspects all check-out/stay over rooms for adherence of Brand\xe2\x80\x99s standards

\xc2\xa7 Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

\xc2\xa7 Prioritises special cleaning requests (VIP rooms, check-in)

\xc2\xa7 Ensures security of keys and pagers

\xc2\xa7 Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Checks floor linen closets daily for cleanliness, adequate supplies and linen.

\xc2\xa7 Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day

\xc2\xa7 Assures proper handling of lost and found articles

\xc2\xa7 Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.

\xc2\xa7 Orients employees to the department and hotel and provides on-the-job training on job responsibilities

\xc2\xa7 Prioritises and assigns work

\xc2\xa7 Provides feedback to the employee and Department Manager on the employee\xe2\x80\x99s performance of job responsibilities

Ensures that linen closets are maintained as appropriate

\xc2\xa7 Verifies that trolleys are stored properly and closets are locked

\xc2\xa7 Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures

\xc2\xa7 Attends work on time as scheduled

\xc2\xa7 Follows safety and security rules and procedures

\xc2\xa7 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

\xc2\xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

\xc2\xa7 At all times projects a favourable image of the Hotel to the public.

Radisson