The Housekeeping Manager is responsible for overseeing the daily housekeeping operations of the hotel, ensuring guest rooms and public areas are clean, comfortable, and well-maintained according to 3-star hotel standards. The role includes staff supervision, quality control, inventory management, and coordination with other departments to deliver excellent guest satisfaction.
Key Responsibilities
Manage and supervise housekeeping staff, including room attendants, public area cleaners, and laundry staff
Ensure guest rooms, corridors, and public areas meet cleanliness and hygiene standards
Prepare daily work schedules and duty rosters
Conduct regular inspections of rooms and public areas
Train staff on cleaning procedures, safety standards, and customer service
Monitor and control housekeeping supplies, linen, and amenities
Coordinate with Front Office and Maintenance departments for room status and repairs
Handle guest complaints related to housekeeping promptly and professionally
Ensure compliance with hotel policies, health, and safety regulations
Assist in budgeting and cost control for housekeeping operations
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