Job Description

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, hygiene, and aesthetics across guest rooms, public areas, back-of-house areas, and staff facilities, ensuring an exceptional guest experience while managing costs, manpower, and compliance.

Key Responsibilities1. Operations & Cleanliness

Ensure cleanliness and upkeep of guest rooms, villas, cottages, public areas, lawns (if applicable), back-of-house, and staff accommodation. Conduct daily inspections of rooms, public areas, and facilities. Ensure rooms are prepared as per SOPs and brand standards before guest check-in. Coordinate with Front Office for room status updates and special guest requests.
2. Team Management

Plan duty rosters, attendance, and leave management for housekeeping staff. Supervise supervisors, room attendants, public area attendants, linen and laundry staff. Train staff on SOPs, grooming standards, guest handling, and safety practices. Maintain discipline, productivity, and motivation within the team.
3. Inventory & Cost Control

Monitor linen, uniforms, cleaning supplies, guest amenities, and equipment. Raise purchase requisitions on time and ensure optimal stock levels. Control housekeeping expenses within the approved budget. Prevent pilferage, damage, and misuse of assets.
4. Laundry & Linen Management

Oversee in-house or outsourced laundry operations. Maintain linen par levels, quality, and replacement schedules. Ensure proper washing, storage, and distribution of linen and uniforms.
5. Guest Experience & Complaint Handling

Handle guest complaints related to housekeeping promptly and professionally. Ensure corrective and preventive actions are taken and documented. Coordinate with other departments to resolve guest issues efficiently.
6. Hygiene, Safety & Compliance

Ensure compliance with hygiene, sanitation, and pest control standards. Maintain pest control schedules and records. Ensure adherence to fire safety, health, and safety regulations. Maintain MSDS, chemical handling SOPs, and safety training records.
7. Reporting & Documentation

Maintain daily housekeeping reports, room status, checklist audits, and logbooks. Track and report staff performance, absenteeism, and training records. Share monthly MIS related to costs, complaints, audits, and inventory.
8. Coordination & Administration

Coordinate with Engineering for maintenance issues and follow-ups. Work closely with HR for recruitment, onboarding, training, and disciplinary actions. Support management during audits, inspections, and peak occupancy periods.
Key Skills & Competencies

Strong leadership and team management skills Eye for detail and quality control Cost control and budgeting knowledge Guest-centric attitude Good communication and coordination skills Knowledge of housekeeping chemicals, equipment, and SOPs
Qualification & Experience

Diploma / Degree in Hotel Management or Hospitality preferred Minimum

5-8 years of housekeeping experience

, with at least

2-3 years as a Manager or Assistant Manager in a resort or hotel

Experience in handling large inventories and teams preferred
Working Conditions

Shift-based role, including weekends and holidays Requires physical inspection and movement across the resort
Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person