Job Description

Company Description \'Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\' Housekeeping Manager: To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Qualifications Your experience and skills include: Minimum 8-10 years of experience of which at least 1 to 2 years in similar role in an international environment. Strong Operational/Technical Knowledge. Strong customer focused & relationship management skills. Excellent verbal and written communication analytical and reasoning skills well versed with problem solving techniques Strong process orientation leadership abilities and organizational skills Entrepreneurial skills, thinks out of the box Able to drive change and look for operational efficiencies/synergies across the network Go-getter comfortable taking ownership of projects and expanding scope of responsibilities. Dynamic and result oriented Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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