Job Responsibilities

• Partners with the head of department to create annual hotel business strategy.
• Develops departmental goals and strategies and ensure alignment with the hotel business strategy.
• Reviews financial reports and statements to determine how the department is performing against budget.
• Plans the department budget in line with the hotel targets and strategy.
• Participates in the revenue meetings and contribute towards achieving all revenue targets.
• Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA % is achieved on a monthly basis.
• Ensures need-based requisitions of guest supplies that are made as per occupancy forecast.
• Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews.
• Maintains a good relationship with partner vendors and actively involves them in new product development and quality assurance.
• Sources best products constantly and aim to improve quality by developing purchase specifications for products.
• Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.
• Co-ordinates with Director of Engineering and Director of Rooms/Front Office Manager to periodically review the guest floors and upholstery condition to check its quality and if a replacement is required.
• Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any.
• Ensures the upkeep, cleanliness and appearance of the hotel is maintained at all time according to the brand standards.
• Plans and reviews the pest control functions, horticulture activities and laundry function in the hotel and review the performance of outsourced vendors
• Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.
• Maintains regular contact with corporate and individual guests, and builds strong relationships with them.
• Addresses the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.
• Partners with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction.
• Sets up department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures disciplinary procedures and documentation, adhering to the standards of Tata Code of Conduct and values of IHCL.
• Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in the certification of team members in key skills. Ensures self and direct report managers attend appropriate core training classes.
• Creates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.
• Creates a culture of -Trust, Awareness and Joy- by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.
• Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.
• Prepares the internal audit checklists as per the IHCL Safety Guidelines.
• Adheres to all departmental legal compliances.
• Identifies risks and develops HIRA (Hazard Identification and Risk Assessment).
• Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Job Requirements

Partners with the head of department to create annual hotel business strategy.

Develops departmental goals and strategies and ensure alignment with the hotel business strategy.

Reviews financial reports and statements to determine how the department is performing against budget.

Plans the department budget in line with the hotel targets and strategy.

Participates in the revenue meetings and contribute towards achieving all revenue targets.

Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA % is achieved on a monthly basis.

Ensures need-based requisitions of guest supplies that are made as per occupancy forecast.

Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews.

Maintains a good relationship with partner vendors and actively involves them in new product development and quality assurance.

Sources best products constantly and aim to improve quality by developing purchase specifications for products.

Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.

Co-ordinates with Director of Engineering and Director of Rooms/Front Office Manager to periodically review the guest floors and upholstery condition to check its quality and if a replacement is required.

Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any.

Ensures the upkeep, cleanliness and appearance of the hotel is maintained at all time according to the brand standards.

Plans and reviews the pest control functions, horticulture activities and laundry function in the hotel and review the performance of outsourced vendors

Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.

Maintains regular contact with corporate and individual guests, and builds strong relationships with them.

Addresses the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.

Partners with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction.

Sets up department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Ensures disciplinary procedures and documentation, adhering to the standards of Tata Code of Conduct and values of IHCL.

Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in the certification of team members in key skills. Ensures self and direct report managers attend appropriate core training classes.

Creates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.

Creates a culture of -Trust, Awareness and Joy- by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.

Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.

Prepares the internal audit checklists as per the IHCL Safety Guidelines.

Adheres to all departmental legal compliances.

Identifies risks and develops HIRA (Hazard Identification and Risk Assessment).

Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).

In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job