Job Description

Job Category: Hotel-Housekeeping
:
Your Day to Day
People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

• Promote teamwork and quality service through daily communication and coordination with other department heads

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements

• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

• Handle complaints and special requests to achieve complete guest satisfaction

• Comply with special needs and requests of the guests, VIPs and repeat visitors

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents)

• May maintain procedures for security of lost and found items

• Perform other duties as assigned. May also serve as manager on duty

Accountabilities
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Skills Required