Job Description

Job Title:

Housekeeping Manager - Public Area & Room Division

Department:

Housekeeping

Division:

Rooms Division

Reports To:

Executive Housekeeper / Operations Manager

Job Summary

The Housekeeping Manager - Public Area & Room Division is responsible for overseeing housekeeping operations for guest rooms and public areas, ensuring the highest standards of cleanliness, hygiene, guest satisfaction, and efficient team management.

Key ResponsibilitiesRoom Division Operations

Oversee cleaning, inspection, and maintenance of guest rooms and corridors Ensure rooms are released on time as per Front Office requirements Monitor room attendants' productivity and quality standards Coordinate with Front Office and Engineering for room status and maintenance issues Handle guest complaints related to room cleanliness and services

Public Area Operations

Supervise cleanliness of all public areas (lobby, washrooms, restaurants, corridors, back-of-house) Ensure public areas are maintained round the clock as per hotel standards Schedule staff to cover peak hours and events Monitor usage and upkeep of cleaning equipment and chemicals

Team Management & Training

Recruit, train, schedule, and supervise housekeeping supervisors and staff Conduct daily briefings, inspections, and performance evaluations Maintain staff grooming, discipline, and morale

Inventory & Cost Control

Control linen, uniforms, amenities, and cleaning supplies Ensure proper stock levels, FIFO, and cost control measures Prepare budgets, forecasts, and monthly consumption reports

Hygiene, Safety & Compliance

Ensure compliance with hygiene, safety, and sanitation standards Implement SOPs and emergency procedures Maintain lost & found records and audits

Skills & Competencies

Strong leadership and operational management skills Excellent attention to detail and quality control Effective communication and coordination abilities Budgeting and inventory management knowledge Ability to multitask and work under pressure

Qualifications

Degree / Diploma in Hotel Management or Housekeeping

5-8 years

of housekeeping experience, including managerial exposure

Working Conditions

Rotational shifts including weekends and holidays Physically demanding hospitality environment
Job Type: Full-time

Benefits:

Food provided Paid time off Provident Fund
Work Location: In person