Job Description

Job Title:

Housekeeping Head

Department:

Housekeeping

Reports To:

General Manager

Job Summary:

The Housekeeping Head is responsible for managing the overall cleanliness, maintenance, and aesthetic upkeep of guest rooms, public areas, and back-of-house areas. The role involves supervising the housekeeping team, ensuring high standards of hygiene and presentation, controlling inventory and budgets, and maintaining a safe and pleasant environment for guests and staff.

Key Responsibilities:

Operational Responsibilities:

Supervise daily operations of the housekeeping department including rooms, public areas, and laundry. Ensure that all guest rooms, corridors, and public areas are cleaned and maintained to the highest standards. Conduct regular inspections of rooms and public areas to ensure quality and compliance with brand standards. Coordinate with Front Office, Maintenance, and other departments for smooth guest operations. Oversee and maintain an effective lost & found procedure.

Team Management:

Lead, train, motivate, and develop housekeeping supervisors, room attendants, and support staff. Prepare staff schedules, duty rosters, and manage manpower planning based on occupancy. Conduct regular staff meetings and briefings to maintain communication and performance standards.

Inventory & Budget Control:

Maintain proper control of cleaning supplies, linen, uniforms, and guest amenities. Prepare and manage the housekeeping budget, including cost control and monthly consumption reports. Ensure proper maintenance of housekeeping equipment and timely repairs/replacements.

Guest Service & Quality:

Respond promptly to guest requests, complaints, and feedback related to housekeeping. Ensure guest satisfaction by maintaining the highest standards of cleanliness and service quality. Implement standard operating procedures (SOPs) for all housekeeping tasks.

Health, Safety & Compliance:

Ensure adherence to safety, hygiene, and sanitation standards as per company policy and legal requirements. Conduct regular training on safety and handling of cleaning chemicals. Coordinate with pest control and waste management vendors.

Skills & Qualifications:

Bachelor's degree in Hotel Management or equivalent. Minimum

5-8 years

of housekeeping experience, with at least

2-3 years in a supervisory or managerial role.

Strong leadership, organizational, and communication skills. Excellent eye for detail and commitment to cleanliness standards. Proficiency in MS Office and housekeeping software Good understanding of budgeting and inventory management.

Key Competencies:

Leadership and team motivation Time management and planning Guest-focused service approach Problem-solving and decision-making Budget and cost control
Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund
Work Location: In person