Job Description

Job Purpose

This position is responsible for the supervision and management of the Housekeeping department, ensuring the highest standards of excellence at all times, whilst maintaining professional and well-organized service.

Primary Responsibilities

Business Performance

Prepare periodical department budget & forecast, manage all operational costs within budgets

Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

Compile and update Standard Operating Procedures for all areas of responsibility periodically

Ensure that all auditing and reporting standards are conveyed to staff and adhered to

Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

Conduct quality control inspections of all areas of the hotel and share results with the team

Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

Conduct monthly Staff Meetings and daily briefings with Operational Managers

Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

Interview, select and recruit Housekeeping employees

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members\xe2\x80\x99 appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Prepare payroll and gratuity reports

Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Manage organization and cleanliness of departmental areas by conducting weekly walk through

Perform other duties assigned by the Management

him/

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests\xe2\x80\x99 expectation while managing operational costs within budgets.

Profile

Knowledge and Experience

Secondary / High school education

Additional certification(s) from a reputable Hospitality Management school will be an advantage

Minimum 6 years of Housekeeping experience with 3 years at a management level

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Good working knowledge of MS Excel, Word, & PowerPoint

High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Accor