Job Description

Company Description Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service. Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with \'The Verandah\', our Global Cuisine restaurant and \'By The Blue\', our poolside RestoBar which offers inspired Indian cuisine. Primary Responsibilities Business Performance Prepare periodical department budget & forecast, manage all operational costs within budgets Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department. Operation Compile and update Standard Operating Procedures for all areas of responsibility periodically Ensure that all auditing and reporting standards are conveyed to staff and adhered to Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner Conduct quality control inspections of all areas of the hotel and share results with the team Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning Conduct monthly Staff Meetings and daily briefings with Operational Managers Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service Team Management Interview, select and recruit Housekeeping employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members\' appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Manage organization and cleanliness of departmental areas by conducting weekly walk through Perform other duties assigned by the Management Qualifications Knowledge and Experience Secondary / High school education Additional certification(s) from a reputable Hospitality Management school will be an advantage Minimum 6 years of Housekeeping experience with 3 years at a management level Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint High degree of professionalism with sound human resources management and business acumen capabilities Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

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