Job Description

Job Category: Hotel-Housekeeping
: Key Responsibilities xf0x9fxa7xb9 Room & Public Area Cleanliness
Clean and service guest rooms, bathrooms, and public areas according to IHG brand standards.
Replenish room amenities (towels, toiletries, tea/coffee, etc.) and ensure rooms are guest-ready.
Ensure all cleaning supplies and equipment are used correctly and safely.
Report any maintenance issues or lost/found items immediately. xf0x9fx99x8b Guest Service & Support
Greet guests politely when encountered in rooms or hallways.
Respond promptly and courteously to guest requests (e.g., extra linen, toiletries, room servicing).
Respect guest privacy at all times and adhere to Do Not Disturb protocols.
Provide clear, simple directions or assistance when needed. xe2x99xbbxefxb8x8f Brand, Safety & Sustainability
Follow all health and safety protocols, including use of PPE and chemical handling.
Contribute to the hotel's sustainability goals by minimizing water and chemical waste.
Uphold IHG cleanliness standards, especially IHG Clean Promise protocols.
Use housekeeping systems (manual/digital) to mark task completion or report issues. Qualifications & Skills
High school diploma or equivalent preferred.
Prior housekeeping or cleaning experience is an advantage but not mandatory.
Ability to work with minimum supervision and follow instructions.
Physically fit and able to lift, bend, and be on feet for extended hours.
Basic English communication skills. Core Competencies Competency Description
Attention to Detail Delivers spotless, well-prepared rooms consistently.
Efficiency Works with speed and care to meet room turnaround times.
Respect & Teamwork Maintains respectful behavior with guests and colleagues.
Adaptability Adjusts quickly to guest requests and business needs.
Ownership Takes responsibility for cleanliness and guest satisfaction.
What We Offer
Competitive wages and duty meals.
IHG hotel discounts and benefits.
Uniform and laundry service.
On-the-job training and career growth opportunities.
Inclusive, supportive workplace culture with a focus on True Hospitality.