Job Description

Job Category: Hotel-Housekeeping
: Key Responsibilities
Room & Public Area Cleaning

• Clean and service guest rooms, including making beds, dusting, vacuuming, replenishing supplies, and sanitizing bathrooms.
• Replace linens and towels according to hotel standards.
• Maintain cleanliness in public areas such as lobbies, hallways, elevators, and restrooms.
• Ensure high-traffic areas remain tidy throughout the day.

Guest Interaction

• Respond promptly and courteously to guest requests (e.g., extra amenities, directions).
• Maintain a professional, friendly demeanor at all times.

Reporting & Safety

• Report maintenance issues and safety hazards to the supervisor.
• Log and handle lost & found items per hotel policy.
• Follow established safety, hygiene, and security procedures, including proper use of cleaning chemicals and equipment.

Team Collaboration

• Assist fellow housekeeping team members during peak workload.
• Participate in training sessions and departmental briefings.

Minimum Qualifications & Skills

• Education: Minimum 12th pass (Higher Secondary).
• Experience: Prior housekeeping experience preferred, but not required (training provided).
• Language: Local language required; basic English preferred.
• Physical Ability: Must be physically fit, able to stand for long periods, and lift up to 23 kg.
• Flexibility: Willing to work shifts, weekends, and public holidays.
• Other: Ability to maintain confidentiality and uphold IHG service culture.

IHG True Hospitality Behaviours

• True Attitude - Caring, positive, and committed to creating memorable guest experiences.
• True Confidence - Knowledgeable and capable, inspiring guest trust.
• True Listening - Attentive to verbal and non-verbal cues from guests.
• True Responsiveness - Delivering timely, thoughtful service that meets guest needs.

What We Offer

• Competitive salary and benefits.
• Uniform and duty meals.
• IHG global room discounts.
• Career growth, skills training, and development opportunities.

Skills Required