Job Description

Key Responsibilities1. Guest Room Operations

Supervise the cleaning and preparation of guest rooms as per hotel SOPs. Ensure rooms are cleaned to brand standards before check-in. Conduct detailed room inspections (occupied, vacant, arrival, departure rooms). Coordinate with Front Office for room status updates and rush requests.

2. Public Area & Back-of-House Supervision

Oversee cleaning of lobbies, corridors, meeting spaces, washrooms, and service areas. Conduct random quality checks in public areas to maintain cleanliness and ambiance.

3. Staff Supervision & Training

Assign duties to room attendants, public area attendants, and housekeeping staff. Train staff on cleaning techniques, chemical handling, guest interaction, and SOPs. Monitor grooming, punctuality, and staff discipline. Provide on-the-job guidance and performance feedback.

4. Guest Interaction & Service

Respond to guest requests, complaints, and special housekeeping needs promptly. Coordinate delivery of extra amenities (linen, toiletries, baby cot, etc.). Ensure VIP rooms are prepared according to hotel standards.

5. Inventory & Linen Management

Monitor consumption of cleaning chemicals, supplies, amenities, and guest-room items. Oversee linen usage, discard process, and stock rotation. Maintain accurate inventory records and raise purchase requests when needed.

6. Safety, Hygiene & Compliance

Ensure staff follow safety and sanitation procedures including PPE usage. Enforce chemical safety protocols and cleaning-equipment care. Support the execution of deep cleaning schedules and periodic maintenance.

7. Coordination & Administration

Maintain housekeeping control sheets, room status reports, and daily logs. Report maintenance issues to Engineering and ensure timely resolution. Assist in planning for high-occupancy days, events, and seasonal demands. Support monthly audits and quality checks.

Skills & Competencies

Strong leadership and team supervision Excellent communication and guest service skills Knowledge of hotel cleaning standards and chemicals Ability to handle pressure during high occupancy Eye for detail and quality Basic computer and PMS knowledge (Opera/Fidelio preferred)

Qualification & Experience

Diploma/Degree in Hospitality Management preferred 2-4 years of hotel housekeeping experience with supervisory exposure Background in luxury or boutique hotels is an added advantage
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Paid time off Provident Fund
Work Location: In person