Job Description

1. MAIN PURPOSE OF JOB:-

Direct and control housekeeping operations and staff of the housekeeping department. Co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met.

2. JOB RESPONSIBILITY:-

Responsible for cleanliness, orderliness and appearance of the entire Retreat.

Ensure that rooms are made as per company standard.

Handle customer service and complaints.

Prepare Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

Pay particular attention while organizing pest eradication activities.

Develop and implement Housekeeping systems and procedures

Prepare reports for management information.

Assist Purchase department in selecting suppliers for items related to Housekeeping.

Attending and resolving guest complaints.

Verification of supplies consignments.

Oversee laundry operations.

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.

Organize on-the job training and evaluate its effectiveness.

Recommend recruitment of new personnel.

Other routine responsibilities:-

Daily inspection of public areas

Daily briefing for the Housekeeping staffs.

Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.

Immediately attending to guest requests.

Any other responsibility assigned by the Management on time.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person