Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention to detail



Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs



Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace



Client/Stakeholder Management (in support of the Site Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators



Deliver an exceptional quality of service to the Client, as reflected by Client feedback



Operations Management

Functional operational control to deliver excellence every time



Managing Soft services related operations



Interfacing with the pest control for carrying out the pest control activities at the facility.



Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit



Taking facility rounds and find out snags and raising tickets for the same



Preparing the Daily/Weekly and Monthly reports



Ownership of the Day to day administration, including reports generation of the stocks tracker.



Follow up and close the tickets logged



Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions



Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints



Involve in Vendor staff Training & Development.



Implement service tasks, procedures and policies and measure performance



Provide comprehensive workspace management for the office premises



Be able to resolve problems or improve operations



Implementation of service task, procedures, and policies



Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations



Report building incident following with set escalation channels with measures and solutions



Coordinate, manage and oversee vendors to perform a wide range of workspace-related services



Work with all related parties on timely delivery of all services



When necessary, raise risks to Workspace Experience Site Lead for further investigation



Continuous Improvement implementation



Cost saving mind-set that drives value for service as every level



Conduct data analysis report when necessary



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.