Job Description

Key Accountabilities/Duties & Responsibilities:

+ Inspect guest rooms, public areas, pool, etc. After being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. + Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
+ Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork, GPM Reports. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
+ Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
+ Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects without assistance or with assistance.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print).
+ Perform other reasonable job duties as requested by Supervisors. Monitors overall daily operations of the Linen/ Laundry Room. Ensure quality controls are in place for all linen processes, rejecting any exceptions.
+ Oversee the loading of carts and place accurately as requested. Oversee in getting filled linen carts to designated areas. Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
+ Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms). Ensure team members adhere to all Health and Safety Regulations.
+ Oversee the issuing of linen via hotels requisition system. Attends and participates in in-service education classes, on-the-job training programs, etc. Makes recommendations to the Executive Housekeeper.
+ Manage customer service issues quickly and effectively. Train, develop, and appraise the team and Carry out stock takes as per management policy. Assists in the recruitment and selection of Housekeeping personnel. Assigns schedules and duties to Housekeeping staff as per business needs. Assists in determining staffing requirements necessary to meet the Department's needs. Performs other duties as assigned and able to carry out any other reasonable task set by the management.

Essential qualifications for the role are:

+ Preferred educational qualification is a Diploma in Hospitality, Travel and Customer Service + Minimum of 5 years of relevant experience