Job Description

JOB DESCRIPTION

________________________________________________________________________

TITLE : Housekeeping Executive

DEPARTMENT : Housekeeping

REPORTS TO : Assistant Executive Housekeeper

________________________________________________________________________

General Responsibilities:

? Responsible for the upkeep of guestrooms and public areas of the https://setupmyhotel.com/homepage/hotel-management-glossary/hotel.html in a clean and orderly manner.
? Responsible for supervising room associates to deliver an excellent guest satisfaction experience.
? Ensures compliance with the departmental BRISOP.

SPECIFIC RESPONSIBILITIES:

? Conduct daily inspections of all areas including guest rooms, public areas, restaurants and heart of the house.
? Adhere to department training calendar and ensure individual training identification needs are reported timely.
? All guests of assigned area to be met and report guest comments and feedback to the Assistant Executive Housekeeper.
? All rooms to be checked by the Executive before releasing
? Make sure the assigned areas are maintained to the highest standards.
? Coordinate SUPER CLEANING of one room as per section schedule with the associate.
? Plan PMT Rooms schedule for all 3 blocks
? Plan PA cleaning schedule for all Restaurants banquets and Lawns
? Oversee Luandry leaving the Resort for accuracy in records
? Report inventory of the guest supplies and cleaning supplies as instructed.
? Monitor and control the usage of guest supplies.
? Report engineering maintenance deficiencies that require immediate attention.
? Oversee and ensure that all Lost and Found items are handled as per resort policy.
? Ensure cleaning machinery and tools are maintained and stored properly.
? Inspect all VIP rooms, stay over and vacant rooms and make sure service standards and cleanliness are maintained as per resort standards.
? Train associates to achieve the standards in the guest room, public areas and the heart of the house areas.
? Perform any other duties as assigned by the Assistant Executive Housekeeper.
? Report to the Assistant Executive Housekeeper on any loss or damages and take necessary action for the shortcomings for standard compliance.
? Responsible for achieving a score of 90% in audit for Housekeeping operations and take necessary action for the shortcomings for standard compliance.