Job Description

As a Housekeeping Executive, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire Hotel.

What will I be doing?

Section 1 Main Duties:

\xc2\xb7 In charge of Guest Floors and Public Areas.

\xc2\xb7 Take an independent in-charge of shift as and when required.

\xc2\xb7 Take a round of public area as and when required.

\xc2\xb7 Taking charge over from the previous shift

\xc2\xb7 Going through the logbook.

\xc2\xb7 Placement and briefing of staff.

\xc2\xb7 Taking the keys/pagers as per assigned area.

\xc2\xb7 Taking the status from the terminal/ departure room/ available rooms/ due out rooms/ Out of service rooms/ Out of order rooms/ VIP arrivals and In house guest rooms.

\xc2\xb7 Making the flower requisition as per VIP occupied and arrival rooms.

\xc2\xb7 Go up on the floors.

\xc2\xb7 Take a quick round of floors covered.

\xc2\xb7 Issuing of required guest supplies to the boys, checking of trolleys and candies, assigning of extra cleaning, passing of important messages, briefing, passing on the floor status.

\xc2\xb7 Checking of the guest landing area, corridors, and service landing.

\xc2\xb7 Checking of rooms as and when serviced.

\xc2\xb7 Checking the maintenance and registering the calls in the system.

\xc2\xb7 Cross checking of mini-bar and maintenance whether done, if not follow up for the same.

\xc2\xb7 Making store list for weekly supplies as per occupancy.

\xc2\xb7 Releasing departure rooms on priority.

\xc2\xb7 Checking all the blocking and VIP\xe2\x80\x99s.

\xc2\xb7 In case of any cleaning card request, ensure the room cleaning is done on priority.

\xc2\xb7 Checking the occupied room; in case the if the guest is inside the room then speak to the guest to check if he is comfortable with the service.

\xc2\xb7 Sending down the sorted soiled linen in laundry for washing.

\xc2\xb7 Attending to departmental briefing.

\xc2\xb7 Take the occupancy for the evening; ensure no departures left on floor.

\xc2\xb7 Completing of the register, noting down the pending job of the particular day.

\xc2\xb7 Clear all the departures from floors only.

\xc2\xb7 Checking of garbage before sending it down to the garbage room

\xc2\xb7 Ensure that the trolley and the caddy is properly stacked with supplies and linen for the evening service.

\xc2\xb7 Ensure all the equipment\xe2\x80\x99s are clean and are in working condition.

\xc2\xb7 Pantry and service landing is cleaned before leaving the floor.

\xc2\xb7 Take 5 minutes briefing and other points before winding up from floors.

\xc2\xb7 Register lost and found property.

\xc2\xb7 Log down the messages for the next shift.

\xc2\xb7 Depositing the keys/ pagers and signing the register.

\xc2\xb7 Report for the day.

Section 2 General :

Financial

\xc2\xb7 Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.

\xc2\xb7 Ensure current knowledge of key hotel and department financial targets

\xc2\xb7 To maintain a working knowledge of key costs associated with the department

\xc2\xb7 Assist in the preparation of budgets and /or forecasts if required.

Customer

\xc2\xb7 Sets an example for all staff concerning customer recognition.

Employee Development

\xc2\xb7 To help identify department training needs, and recommend on job and theory Training programs for the employees to Department Head.

\xc2\xb7 Personally conduct and participate in any scheduled training or development programs

\xc2\xb7 Assist in building of an efficient team of junior employees by taking an active interest in their welfare, safety, and development.

\xc2\xb7 To spot check, daily performance of all staff to determine need for action or follow-up and ensure corrective training where required.

\xc2\xb7 Fully support the Departmental Trainers function

\xc2\xb7 To conduct Employee Performance Appraisals if required, to review employees\' past performance and particular emphasis on areas for development.

\xc2\xb7 Is an excellent people manager and shows respect to all staff to gain their respect.

\xc2\xb7 To assist in department\'s Orientation Programs for new employees to make sure they understand the standards, policies, and procedures of the department.

\xc2\xb7 To inform next level of all commendation or disciplinary actions taken.

Administration

\xc2\xb7 Assists in any inventory / stock taking as / when required.

\xc2\xb7 Ensures that all projects, departmental reports, schedules, are completed accurately and punctually.

\xc2\xb7 To participate in monthly staff meetings and daily follow up action briefings

\xc2\xb7 To assist in updating sections of the Departmental Operations Manual when required.

\xc2\xb7 Ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity / multi skilling is maximized to control payroll costs.

\xc2\xb7 To actively participate in CAPS, GSTS projects.

\xc2\xb7 Be demanding of quality-focused standards and not accept those below hotel specifications.

\xc2\xb7 Relieve any colleagues or assume \xe2\x80\x9cin charge\xe2\x80\x9d role as directed by next level superior.

\xc2\xb7 Demonstrate full working knowledge of all duties and tasks in the place of work.

\xc2\xb7 Provide a friendly, courteous and professional service at all times to both internal and external customers.

\xc2\xb7 Is visible and demonstrates \xe2\x80\x98Hands On\xe2\x80\x99 at regular intervals.

\xc2\xb7 Project a positive, motivated attitude and handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.

\xc2\xb7 Handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to next level if no immediate solution can be found and assure follow-up with party concerned.

\xc2\xb7 Perform duties common to other management and / or supervisory level if necessary.

\xc2\xb7 Ensures that all safety rules, emergency procedures, and fire prevention regulations are understood and strictly adhered to by employees.

\xc2\xb7 Interact with manager and / or supervisory staff of other departments relevant to areas of responsibility and develop solid working relationships with them.

\xc2\xb7 Makes recommendations to management for modernization of equipment, production methods, presentation, and improved guest satisfaction.

\xc2\xb7 Maintain good personal hygiene, is professionally well groomed (with name badge where applicable) to represent a high standard of the hotel/company and lead by example.

\xc2\xb7 Ensure a culture of equal importance to back of house areas is practiced, as it is for front of house areas.

\xc2\xb7 To ensure you have an understanding of and adhere to the hotel\'s Operations Manuals / Policies and employee handbook.

\xc2\xb7 To ensure no actions are allowed in the department, which are detrimental to the hotel operations, management, owning company or against applicable laws.

\xc2\xb7 To ensure confidentiality of all information regarding guests / staff and /or the hotel operations is not disclosed to unauthorized persons at any time.

\xc2\xb7 To be flexible and undertake any other reasonable duties and responsibilities as assigned, including re-deployment to alternative departments/areas if required, to meet business demands and guest service needs.

What are we looking for?

Housekeeping Executive serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton