Job Description

Job Responsibility:

Good knowledge of handling guest requests. Good knowledge of Housekeeping operations. Responsible for Departmental keys and guest room master cards. Responsible for all calls coming to the Desk and to convey the right message to the right person. Maintaining records related to day-to-day operations of Housekeeping. Follow up with concerned departments in case of guest requests/ complaints. Updating the Housekeeping data board with information like VIP in-house, Today's occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc. Good understanding of property management software. Allocate work for each staff according to the point system/workload for the day. Should have good telephone etiquette. Make the relevant room status changes on the software as per the instructions given by floor supervisors. Prepare the room discrepancy list for the Front office. Prepare the VIP amenities list. Prepare the Mini bar consumption list. Post mini bar and laundry charges to the respective guest folios. Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales. Prepare the missing/broken item register. Handle the lost and found procedures and all inquiries. Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement. Coordinate with the Engineering / Maintenance department for room maintenance issues. Coordinate with the Front office department. Should have complete information related to all the rooms in the hotel. Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc. Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving. Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

Qualifications:

Education High school or equivalent education is required. Experience Two to three years of experience.
Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Day shift Morning shift
Shift availability:

Day Shift (Preferred)
Work Location: In person