Job Description

Position

:

Housekeeping Desk Attendant/Coordinator

Reporting

:

Executive Housekeeper

Education

:

High school diploma or equivalent required; associate or bachelor's degree in

hospitality management preferred.

Experience

:

02 to 04 years of relevant experience in reputed hotel/resorts

POSITION SUMMARY:

The Desk Attendant in the Housekeeping Department plays a pivotal role in ensuring exceptional guest satisfaction by coordinating and facilitating housekeeping operations. This position requires impeccable organizational skills, attention to detail, and a commitment to maintaining the highest standards of cleanliness and service that align with the established standards of the resort.

DUTIES AND RESPONSIBILITIES:

Promptly and courteously handle guest requests for housekeeping services, ensuring timely fulfillment. Address and resolve guest complaints related to housekeeping services efficiently and effectively. Serve as a liaison between guests and housekeeping staff to ensure clear and efficient communication. Responsible for all calls coming to the Desk and to convey the right message to the right person. Assign daily housekeeping tasks to staff based on occupancy levels and guest requests. Assist in creating and managing staff schedules to ensure adequate coverage and optimal service levels. Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc. Should have a good telephone etiquette. Post laundry charges to the respective guest folios in IDS software. Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement. Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities. Coordinate with the purchasing department for timely replenishment. Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance requests, and guest preferences Prepare daily, weekly, and monthly reports on housekeeping activities, occupancy levels, and guest feedback for the Housekeeping Manager. Manage the lost and found process, ensuring items are logged, stored securely, and returned to guests promptly Assist in training new housekeeping staff on policies, procedures, and standards. Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving. Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

DESIRED PROFILE:

High school diploma or equivalent required; associate or bachelor's degree in hospitality management preferred. Excellent communication skills with Strong interpersonal. Strong organizational and multitasking abilities Proficiency in using housekeeping management software and Microsoft Office Suite. Keen eye for detail to ensure the highest standards of cleanliness and presentation. Maintain a professional demeanor at all times.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Commuter assistance Food provided Paid sick time Paid time off Provident Fund
Shift availability:

Day Shift (Preferred)
Work Location: In person