Job Description

The Housekeeping Associate is responsible for ensuring that guest rooms, public areas, and other facilities are cleaned and maintained to the highest standards of cleanliness, hygiene, and organization. This role contributes to a welcoming and comfortable environment for guests, supporting the overall guest experience.

Key Responsibilities

:

Room Cleaning

: Clean and maintain guest rooms by making beds, dusting furniture, cleaning windows, and sanitizing bathrooms. Change bed linens, replace towels, and replenish amenities (e.g., soap, shampoo, toilet paper). Vacuum carpets and clean floors, including sweeping and mopping. Ensure all surfaces are wiped down and sanitized, including furniture, mirrors, and fixtures.

Public Area Cleaning

: Clean and maintain public areas, including lobbies, hallways, restrooms, and elevators. Ensure that all public areas are neat, tidy, and free of litter or debris. Monitor and maintain cleanliness of high-traffic areas, including ensuring restrooms are stocked and clean.

Laundry and Linen Management

: Collect and replace soiled linens, towels, and other laundry items. Fold and store clean linens in appropriate areas. Maintain the cleanliness and organization of laundry rooms.

Guest Requests

: Respond to guest requests for extra items, such as towels, pillows, or amenities. Provide assistance with special guest needs, such as setting up cribs or extra bedding. Ensure guest satisfaction by addressing concerns regarding room cleanliness promptly.

Stocking Supplies

: Restock housekeeping carts with cleaning supplies, linens, and toiletries. Ensure that the inventory of supplies is maintained and report low stock to the supervisor.

Health and Safety Compliance

: Follow health and safety procedures and policies to ensure a clean and safe environment. Handle cleaning chemicals and equipment according to safety guidelines. Report any maintenance issues or safety hazards (e.g., damaged furniture, plumbing problems) to the supervisor.

Maintaining Equipment

: Properly use and maintain cleaning equipment such as vacuums, mops, and cleaning agents. Report any malfunctions or issues with cleaning equipment to the supervisor.

General Housekeeping Duties

: Ensure that all areas are kept in good condition, free of debris, and properly organized. Assist in deep cleaning tasks as directed, such as seasonal cleaning or room turnovers. Support team members in other housekeeping duties as needed.

Guest Interaction and Service

: Provide friendly and professional service to guests when interacting with them in hallways, elevators, or in response to requests. Address guest feedback and escalate concerns to supervisors when necessary.

Adherence to Company Policies

: Follow company policies and procedures related to cleaning standards, time management, and guest satisfaction. Attend training sessions and meetings as required to stay up-to-date on company standards and safety protocols.

Skills and Qualifications

:

High school diploma or equivalent preferred. Previous housekeeping experience is a plus but not always required. Ability to work in a fast-paced environment and manage time effectively. Strong attention to detail and a commitment to cleanliness. Basic knowledge of cleaning supplies, tools, and equipment. Ability to communicate effectively with guests and team members. Good physical stamina, as the role involves standing, bending, and lifting. Ability to work independently or as part of a team. Friendly, professional, and courteous demeanor when interacting with guests.

Work Environment

:

Housekeeping Associates typically work in hotel rooms, guest areas, and back-of-house facilities. The role may involve working weekends, holidays, and occasional evening shifts, depending on the facility's operational hours. The position may involve working in a variety of conditions, including guest rooms, public spaces, or maintenance areas.
Job Type: Full-time

Benefits:

Food provided
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Experience:

Housekeeping: 3 years (Preferred)
Shift availability:

Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred)
Work Location: In person