Job Description

House Manager (Private Residence)

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Role Overview

The

House Manager

serves as the central pillar of a luxury private residence -- ensuring that every detail, every experience, and every moment within the household reflects five-star hospitality standards.

This role bridges operational excellence with emotional intelligence -- managing the people, property, and protocols that define a refined home.


Unlike a hotel environment where each function is departmentalized, a

House Manager

operates as a self-sufficient general manager of a residence -- blending discretion, leadership, and an eye for perfection in every guest and family interaction.

Scope of Work & Key Responsibilities

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Household Administration

Oversee daily household operations across departments (housekeeping, kitchen, maintenance, service, gardening, chauffeurs, security). Develop and implement

Standard Operating Procedures (SOPs)

for residence upkeep, service standards, and guest management. Manage household budgets, petty cash, vendor payments, and inventory control. Supervise staff scheduling, uniforms, grooming, and ongoing training.
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Family & Guest Services

Serve as the primary point of contact between the Principal/Family and staff. Coordinate guest arrivals, stays, and departures with seamless discretion. Ensure the home atmosphere is always ready for entertaining, from table setup to floral arrangements. Handle event coordination -- private dinners, small gatherings, or festive functions.
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Property Management

Oversee property maintenance schedules, utility checks, and contractor coordination. Ensure the home remains inspection-ready at all times. Maintain household manuals (equipment warranties, appliance lists, and vendor directories). Conduct regular walkthroughs and quality checks for hygiene and presentation.
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Staff Management

Lead, mentor, and evaluate the domestic team -- ensuring discipline, communication, and service consistency. Conduct briefings, role rotations, and cross-training for multi-tasking staff. Handle recruitment coordination and replacements as per family requirements.
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Discretion & Confidentiality

Maintain the

highest level of trust

, ensuring all family matters remain private. Handle confidential information and personal tasks with utmost sensitivity.

How This Role Differs from a Regular Hotel Job

Aspect

Hotel Role

Private Residence House Manager

Structure

Departmentalized Independent and multi-functional

Guest Type

Varies daily Same family or limited recurring guests

Work Style

Fixed hierarchy Personalized, direct with principals

Scope

Focused on one department Covers all - service, housekeeping, maintenance, administration

Outcome

Guest satisfaction metrics Family comfort, discretion, lifestyle synchronization

Environment

Public hospitality space Private, secure, emotionally attuned space


In essence -- a

House Manager

operates like a "General Manager of a Private Estate," where precision, loyalty, and emotional intelligence are valued over hierarchy and routine.

Ideal Candidate Profile

Experience:

Minimum 10 years in luxury hospitality; at least 3-5 years in a private residence, luxury villa, or estate.

Education:

Degree or diploma in Hotel Management, Hospitality, or related field.

Skills:

Strong leadership, administrative excellence, multi-tasking, etiquette, and communication.

Traits:

Highly organized, polished appearance, adaptable, discreet, emotionally intelligent, and service-driven.

Preference:

Candidates from 5-star hotel backgrounds (Butlers, F&B Supervisors, Executive Housekeepers, or Guest Relations Managers) looking to transition into private service.

Driving License:

Preferred

Availability:

Locally based and ready to join on short notice preferred.

Who Should Not Apply

Candidates expecting rigid departmental structures or shift-based hotel operations. Those uncomfortable with private environments or dynamic, hands-on work styles. Anyone seeking rapid career progression over long-term service excellence.

Why Join Elite Butlers

As part of

Elite Butlers Hospitality Solutions

, you become part of a global network of luxury service professionals -- serving HNI & UHNWI families in India, Dubai, London, and beyond.

We offer professional training, international exposure, and opportunities to redefine what modern residential hospitality can be.

Visit:

www.elitebutlers.ae | www.elitebutlers.co.in