Job Description

Job Summary:

The Housekeeping Desk Executive acts as the central communication point for the housekeeping department. Responsible for coordinating housekeeping operations, handling staff assignments, attending guest calls, and ensuring timely completion of all housekeeping tasks to maintain cleanliness and service quality standards.

Key Responsibilities:

1. Coordination & Communication:

Act as the communication link between housekeeping staff, front office, and other departments. Receive and log all housekeeping-related calls (guest requests, complaints, lost & found, maintenance issues). Assign tasks to housekeeping staff and ensure completion within time. Maintain proper communication with supervisors and room attendants for daily operations.

2. Guest Service:

Respond promptly and professionally to guest requests and complaints. Coordinate delivery of guest amenities, extra linens, or cleaning requests. Record all guest requests and ensure follow-up until completion.

3. Administrative Duties:

Maintain daily reports like room status, discrepancy report, and duty rosters. Update room status in coordination with the front office. Track linen and supply movement, and report shortages or maintenance needs. Handle documentation of lost and found items.

4. Staff Support & Supervision:

Support supervisors in preparing duty charts and monitoring staff performance. Ensure housekeeping staff follow grooming, hygiene, and safety standards. Maintain shift logs and handover records.

5. Equipment & Supplies:

Coordinate issuance and return of housekeeping keys, tools, and materials. Ensure efficient use and safekeeping of departmental supplies.
Job Type: Full-time

Pay: ₹8,086.00 - ₹29,454.99 per month

Work Location: In person