Job Description

Position Summary

The Hospital manager is responsible for the strategic oversight and operational excellence of our entire chain/network of [Hospitals]. This executive role ensures standardized quality, compliance, and financial performance across all locations, driving unified brand standards and maximizing profitability and patient/guest satisfaction throughout the organization.

Key Responsibilities

I. Operational Strategy and Standardization

Develop, implement, and maintain standardized operating procedures (SOPs) across all sites to ensure consistent service delivery, quality control, and compliance with all industry regulations ([e.g., JCI/NABH/State Health Regulations for Hospitals] or [e.g., Brand Standards/Health & Safety Regulations for Hotels]).

Regularly audit individual site performance against established KPIs, identifying operational gaps and implementing corrective action plans promptly.

Lead the adoption of best practices and technology solutions across the chain to optimize efficiency and resource utilization.

II. Financial Performance and Budget Management

Collaborate with General Managers/Hospital Administrators to develop and manage annual budgets, revenue forecasts, and capital expenditure plans for the entire portfolio.

Analyze chain-wide financial reports (P&L, variance reports) to pinpoint areas of cost containment and revenue enhancement.

Ensure all sites achieve target profit margins and meet financial goals established by executive leadership.

III. Quality, Safety, and Compliance

Customer/Patient Focus: Champion a culture of exceptional patient care/guest service, ensuring all locations consistently meet or exceed satisfaction metrics.

Oversee site safety protocols, risk management programs, and loss prevention efforts to ensure a secure environment for all employees, guests, and patients.

Ensure full regulatory compliance with all local, state, and federal governing bodies relevant to the industry.

IV. Leadership and Talent Management

Mentor, coach, and evaluate the performance of General Managers/Hospital Administrators, fostering leadership growth and succession planning within the chain.

Facilitate regular communication and meetings between site leaders and headquarters to ensure strategic alignment and knowledge sharing.

Oversee recruitment, training, and development programs for management teams to maintain a high-performing workforce across the network.

Qualifications

Experience

Minimum of 8 years of progressive operational management experience in a multi-site environment (Hotel Chain, Hospital Network, Retail Chain, or similar).

At least 4 years of experience managing a portfolio of at least [ 5+] separate locations.

Proven track record of driving significant improvements in operational efficiency, quality scores, and financial metrics across a chain.

Education and Skills

Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a related field. Master's degree (MBA, MHA) preferred.

Exceptional analytical skills with proficiency in financial modeling, budgeting, and performance reporting.

Superior leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.

Willingness to travel extensively (up to 50%) to visit and support network locations.

Job Types: Full-time, Permanent

Pay: Up to ₹1,800,000.00 per year

Benefits:

Health insurance Paid time off Provident Fund
Work Location: In person