125/2, Taki Road, Kalikapur, Barasat, Kolkata, West Bengal - 700124
Job Summary:
Need Eighty Two Forex and Travels Pvt. Ltd. is looking for an experienced and detail-oriented
Hotel Reservation Specialist
to manage domestic and international hotel bookings for our clients. The ideal candidate should be organized, customer-friendly, and familiar with major hotel booking portals and systems.
Key Responsibilities:
Handle hotel booking requests via phone, email, WhatsApp, or CRM system.
Search, compare, and reserve hotels as per client budget and travel requirements.
Book through platforms such as Booking.com, Agoda, Expedia, MakeMyTrip, Goibibo, etc.
Coordinate with hotels for special requests, early check-ins, late check-outs, etc.
Process amendments, cancellations, and refund requests when necessary.
Maintain accurate booking records and update internal systems.
Ensure timely sharing of booking confirmations and invoices with clients.
Keep updated on hotel deals, group discounts, and seasonal offers.
Coordinate with the tour and travel team for seamless client service.
Required Skills & Qualifications:
Graduate in Hospitality, Travel & Tourism, or any relevant stream.
1-3 years of experience in hotel bookings/reservations.
Sound knowledge of online hotel reservation portals and OTAs.
Excellent communication and customer service skills.
Proficiency in MS Excel, Google Sheets, and basic CRM usage.
Ability to multitask and manage urgent requests under pressure.
Preferred Skills:
Experience handling both
domestic and international hotel bookings
.
Knowledge of visa or tour-related processes is a plus.
Familiarity with B2B hotel booking networks or APIs is an advantage.
Employment Type:
Full-Time
Salary:
As per industry standards (negotiable for the right candidate)
How to Apply:
Interested candidates are requested to
send their updated CV to
:
need82humanresource@gmail.com
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Barasat, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person
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