Job Description

A

Reservations Executive

manages reservation requests, handles customer inquiries, and processes bookings for services like hotels, airlines, or other travel and hospitality-related industries.

Key responsibilities include confirming bookings, managing modifications and cancellations, providing detailed information to customers, coordinating with other departments, and ensuring data accuracy and customer satisfaction through excellent communication and service.

Core responsibilities

Manage reservations:

Handle incoming requests via phone, email, or online platforms and process them accurately in the system.

Customer service:

Provide exceptional service by answering questions, resolving issues, and assisting with modifications and cancellations.

Sales and upselling:

Inform customers about services, pricing, and promotions, and upsell additional products or packages where appropriate.

Data management:

Maintain accurate records of reservations, customer information, and interactions.

Coordination:

Collaborate with other departments (e.g., front office, sales) to ensure smooth service delivery and resolve issues like overbooking.
Key skills and qualifications

Communication:

Excellent verbal and written communication skills are essential for interacting with clients and colleagues.

Customer service:

The ability to provide a high level of service and resolve problems effectively is crucial.

Organizational skills:

Strong multitasking and prioritization skills are needed to manage multiple requests efficiently.

Education:

A high school diploma is generally the minimum, with an associate's or bachelor's degree preferred for some roles.
Potential industry applications

Hospitality:

Hotels, resorts, and other lodging establishments.

Travel:

Airlines, travel agencies, and tour operators.

Other service industries:

Any business that requires managing appointments or bookings.
Interested candidates may share your resume to

recruit@jobsintourism.in

or whatsapp :

8136898513

Job location: Kochi and Calicut

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Work Location: In person