A hotel reservation executive manages guest bookings, handling inquiries, processing reservations, and ensuring accurate room availability via phone, email, and online platforms.
Roles and Responsibilities
Include inputting reservation details into booking systems.
Managing modifications and cancellations of Booking Details.
Processing payments
Coordinating with other hotel departments to ensure a smooth guest experience.
Handle all incoming reservation requests
Accurately input guest details and reservation information into the hotel's Property Management System (PMS).
Provide information on room availability, rates, packages, and hotel amenities, ensuring excellent customer service and a seamless booking experience.
Employ cross-selling and upselling techniques to promote additional travel services or room upgrades to maximize revenue.
Essential Skills
Address guest inquiries, resolve booking discrepancies, and troubleshoot any issues that arise during the reservation process.
Maintain accurate and detailed records of customer information and reservations.
Ability to provide outstanding customer service and a positive guest experience
Excellent verbal and written communication skills to interact effectively with guests and colleagues.
Strong organizational and multitasking abilities to manage various booking requests efficiently.
Experience
Total work: 4 years (Required)
Hotel Industry: 4years (Required)
Travel Industry: 3years
Qualification
Must be Graduate
Bachelor's degree in hospitality or tourism is preferred
OR
3 to 5 years related field experience is often preferred
hr.sadhishaworldwide@gmail.com
Job Type: Full-time
Pay: ₹12,000.00 - ₹25,000.00 per month
Application Question(s):
How Many Years of Room Reservation Experience do you have ?
Experience:
Hotel management: 3 years (Preferred)
Hotel: 2 years (Preferred)
Language:
English (Preferred)
Location:
* Puducherry, Puducherry (Preferred)
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