Job Description

Job Responsibilities of Hotel Reservation Executive

Handling Reservations

Manage guest reservations through phone, email, online portals, and walk-ins. Update and maintain room availability in the property management system (PMS). Confirm, modify, or cancel reservations as per guest requests.

Guest Interaction & Assistance

Provide accurate information about room types, rates, packages, and hotel facilities. Respond promptly to guest inquiries and resolve booking-related issues. Offer upselling and cross-selling options to maximize revenue (e.g., higher room category, F&B packages).

Coordination & Communication

Coordinate with front office, housekeeping, and other departments to ensure smooth guest experience. Maintain proper communication with travel agents, corporate clients, and online booking partners (OTAs).

System & Documentation

Accurately enter guest details into the hotel reservation system. Maintain daily reservation reports, occupancy forecasts, and cancellation records. Ensure compliance with hotel policies regarding payment, deposits, and cancellations.

Customer Service & Relationship Management

Maintain a professional and courteous manner with all guests. Address complaints or special requests efficiently. Build rapport with repeat guests and corporate clients.

Revenue & Sales Support

Assist in achieving room revenue targets through effective selling techniques. Monitor and manage overbooking situations strategically. Support the sales team in handling group bookings, conferences, and events.

Compliance & Standards

Follow brand standards, hotel policies, and reservation procedures. Ensure guest confidentiality and data protection. Should have experience in relevant field.
Job Type: Full-time

Pay: ₹13,000.00 - ₹14,000.00 per month

Work Location: In person

Speak with the employer

+91 6000853358