Greet and welcome guests in a warm, professional, and friendly manner
Handle guest check-in and check-out processes efficiently
Manage room reservations, cancellations, and modifications
Answer phone calls, emails, and guest inquiries promptly
Coordinate with housekeeping and other departments to ensure guest satisfaction
Maintain accurate guest records and billing details
Handle guest complaints and resolve issues professionally
Ensure the reception area is clean, organized, and presentable
Follow hotel policies, procedures, and safety standards
Required Skills & Qualifications:
Proven experience as a receptionist in the hotel industry
Excellent communication and interpersonal skills
Good command of English and Hindi
Strong customer service orientation
Basic knowledge of hotel management software (PMS)
Well-groomed, polite, and professional personality
Ability to multitask and work under pressure
Flexible to work in shifts
Interested Candidate can share their resume /CV on Whatsapp 9310248567
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹23,000.00 per month
Ability to commute/relocate:
Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma (Required)
Experience:
Communication skills: 2 years (Required)
Front Desk and Hotel Operations: 2 years (Required)
Organizational and Work Skills: 2 years (Required)
Reservation management: 2 years (Required)
Work Location: In person
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